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Old 05-07-2008, 12:27 PM   #1
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Default Unanswered: White Screen at Login

I set up webkinz for my three nieces but sister tried to access the webkinz site and found a glitch. She pulled up webkinz and then went to log in but the screen went completely white and it's still doing that. Does anyone have any suggestions or things we can try.
Sincerely
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Old 05-07-2008, 12:29 PM   #2
I be Shadow. >:D
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Default Re: White Screen at Login

That happened to me a couple minutes ago. I believe it was interference of the weather . . . because it was very rainy. Now, everything is fine (along with the weather). There really isn't anything you can do, although try clearing the browser history and cache, or closing other applications. The only other advice I can offer is to be patient, and try again every once in a while.
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Old 05-07-2008, 12:32 PM   #3
OOO Ghostkinz!
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Default Re: White Screen at Login

Yes, it seems that the Webkinz site does not like the new Adobe Flash player. That is one thing you could try. Uninstall the flashplayer and try finding an older version.
You can try this login link. It is a technical login and has worked for me. It will bring up a technical issues board with an alternate login point.
By the way, Welcome to Webkinz Insider!! Check out the FAQ and the RULES located under the daisy. They will help you to navigate the site better.
Here is that link for you to try, just press on it, I hope it helps.

---> http://www.webkinz.com/us_en/faq_technical.html <---
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Old 05-07-2008, 02:36 PM   #4
NanaAboo
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Default Re: White Screen at Login

I had the same problem. Try this (it worked for me):

Open RealPlayer and go to "Tools" and then "Preferences". Click on "Download & Recording". Uncheck the box that says "Enable Web Downloading & Recording". Hope this helps!
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