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Old 12-25-2008, 07:36 PM   #1
kiahlynn
Webkinz :)
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Default Unanswered: White screen; can't log in

I have been getting a white screen all day when I try to log on. I have reinstalled the flash player and cleared the cache.

Is anyone else having this problem or know how to fix it??
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Old 12-25-2008, 07:53 PM   #2
COWS4YOU
 
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Default Re: White screen; can't log in

since you have done all that, have you restarted your computer? sometimes that will help
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Old 12-25-2008, 08:14 PM   #3
TheNeuroscientist
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Default Re: White screen; can't log in

Have you tired using a different browser? I have both IE and Firefox, often times one chooses to be difficult.
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Old 12-25-2008, 08:38 PM   #4
65628158
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Default Re: White screen; can't log in

When I first started on WebKinz, I used IE. But after a couple of days I had to go to FireFox. Another solution I was told, is on the Welcome Screen, go ahead and choose "English" again as your language.

Hope you find something that works!

Merry Christmas!
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Old 12-25-2008, 08:43 PM   #5
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Default Re: White screen; can't log in

i would restart the computer and try a different browser as said above
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Old 12-26-2008, 10:46 AM   #6
kiahlynn
Webkinz :)
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Default Re: White screen; can't log in

Thanks for everyone's suggestions. It is working this AM, but I didn't get my Christmas gift from Webkinz
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Old 12-26-2008, 10:54 AM   #7
hoa! I'm
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Default Re: White screen; can't log in

All I do is I exit out of the browser, turn off the computer, wait awhile, then turn it on again and try again.
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Old 12-26-2008, 10:56 AM   #8
Milk Whisperer
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Default Re: White screen; can't log in

Aw, I am sorry you didn't get your gift, maybe you can trade for some items in the clubhouse

But if webkinz won't work, then just close the window and keep trying - happens to me. I usually get it on the seccond try
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Old 12-26-2008, 11:19 AM   #9
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Default Re: White screen; can't log in

I found this post by Aboo, which you might find helpful. I know many people have done this and have been successful at fixing the white screen problem.

Originally Posted by Aboo
Try this, I had the same problem and the nice lady from Ganz talked me through fixing it.

Open RealPlayer and go to "Tools" and then "Preferences". Click on "Download & Recording". Uncheck the box that says "Enable Web Downloading & Recording". After I did all that it worked fine for me. Hope this helps!
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