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Old 12-17-2007, 11:34 PM   #1
fuzzymom82
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Default Unanswered: Where's my Snow Making Machine?!?!

I got the Pet of the Month for December and was so excited! It was my first POTM and I got the Frosty Snow Making Machine. It was so cool! I had it in my husky's ice themed room and I noticed today that it was gone!!!

Is there anything I can do? I walked through all my rooms and logged and logged back in. I have been having a lot of trouble with my games getting stuck to.

Do you think Ganz will give me another?

Thanks!
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Old 12-17-2007, 11:43 PM   #2
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Default Re: Where's my Snow Making Machine?!?!

We had this with several items that we had gotten as adoption gifts. We lost ours as we were putting them into rooms and then it logged us off. I emailed Ganz and they replied back with a customer service number to call. They were very helpful and restored our items within a couple of hours. Hope this helps. Let me know if you have any more questions.
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Old 12-17-2007, 11:45 PM   #3
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Default Re: Where's my Snow Making Machine?!?!

Uh oh, that doesn't look so good. I don't believe that Ganz gives back lost items, but I am unsure of this. I lost my Cash Cow trophy but it isn't worth as much as the Snow Making Machine. All I can suggest is to message Ganz telling them of your missing item. I hope it gets returned to you .

Vanessa
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Old 12-18-2007, 06:49 AM   #4
llamarz
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Default Re: Where's my Snow Making Machine?!?!

Did you put it ontop of something?
Once I put a sandwich maker on top of a counter, but it went behind it. I thought it was gone and bought another, and a few weeks later when I was redecorating, I found it.
Old 12-18-2007, 10:15 AM   #5
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Default Re: Where's my Snow Making Machine?!?!

How awful to lose that item...It's one
of the best!
Here's the number for Ganz if you need it.
Mon-Fri 9-5
1-866-932-5469
Good luck!
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Old 12-18-2007, 06:25 PM   #6
Hillary3456
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Default Re: Where's my Snow Making Machine?!?!

Thats really sad, that happened to my 2nd golf cart
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