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Old 10-23-2012, 07:30 PM   #1
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Default Answered: Where's my Ganz eStore Email?!?!

I just bought the Trick or Treat Troll from the Ganz eStore.. I've been waiting and waiting, and no email has come.

Not a single one.

I don't know what to do - I've never had a problem with Ganz, especially not one like this. If I don't get the email, I don't get the pet, and I just wasted 6,000 eStore points that I have saved months for..
JigglesTheCat is offline Female
Best Answer - Posted by Blythe
I've been having problems lately with eStore emails too.
Fortunately, they list the codes in your account. If you go to the eStore and log into your account you'll see a link in the upper right corner that says "Manage Account". If you click on that it takes you to a page that has all sorts of account options. On the left side bar (it is also in the middle) click on Order History. It will open up a new page that has all your purchases and the date. There should be one dated for today. On the right, after all the information it says [+] details. If you click that it will open that order in a new page. It should have a picture of your Trick or Treat Troll along with the price you paid. Below the image of the troll, it should have the code for the pet listed.

If that doesn't work, you can call ganz and receive the code.
Contact Ganz - Webkinz Insider Wiki
They're happy to help with missing codes and such! Remember you must be over 18 to call.


I hope you find the code!
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Old 10-23-2012, 07:47 PM   #2
AintNoWayJose
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Default Re: Where's my Ganz eStore Email?!?!

They haven't sent emails since the big June eStore maintenance, but you should be able to find the code in your eStore purchase history.. (Click "Manage Account" at the top right, and then "Order History" on the left.. Then, the pet should be your most recent purchase.. Click that one and it should go to a page with the details of that transaction, including the Secret Code.)

Hope this helps!
AintNoWay is offline Male
Old 10-23-2012, 07:51 PM   #3
GLUB GLUB ♥
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Default Re: Where's my Ganz eStore Email?!?!

I've been having problems lately with eStore emails too.
Fortunately, they list the codes in your account. If you go to the eStore and log into your account you'll see a link in the upper right corner that says "Manage Account". If you click on that it takes you to a page that has all sorts of account options. On the left side bar (it is also in the middle) click on Order History. It will open up a new page that has all your purchases and the date. There should be one dated for today. On the right, after all the information it says [+] details. If you click that it will open that order in a new page. It should have a picture of your Trick or Treat Troll along with the price you paid. Below the image of the troll, it should have the code for the pet listed.

If that doesn't work, you can call ganz and receive the code.
Contact Ganz - Webkinz Insider Wiki
They're happy to help with missing codes and such! Remember you must be over 18 to call.


I hope you find the code!
Blythe is offline Female
Old 10-23-2012, 09:04 PM   #4
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Default Re: Where's my Ganz eStore Email?!?!

Thank you both so much! If you haven't notice, I haven't ordered in a looooooong time.. so I was so confused XD
JigglesTheCat is offline Female
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