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Old 02-17-2012, 02:39 PM   #1
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Question Answered: Where is the Lorax Quest Video?

I'm doing to Lorax Quest that involves bears that are supposedly missing. I'm on the 3/5 step and am supposed to watch a video. Where do I go/do to watch the video? Does it affect me in any way that I am Canadian?
Thanks in advance!
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Best Answer - Posted by dancerchick914
I use google chrome, ordinarily, and at first was not having any luck loading the video. I then came across a post on here saying that if you can see the adds on the right side of ww, you should be able to see the video. I then remembered (after trying five different browsers ) that I'd installed AdBlock into Chrome. As soon as I disabled it for Webkinz, I was able to watch the videos for both of the Lorax challenges in Chrome, and finished them both today.
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Old 02-17-2012, 02:42 PM   #2
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Default Re: Where is the Lorax Quest Video?

I believe you need to go back to Lorax and click on him to watch the video
Shouldn't affect you because your in Canada, I'm also in Canada and it worked just fine for me.
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Old 02-17-2012, 02:43 PM   #3
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Default Re: Where is the Lorax Quest Video?

View Post Originally Posted by Cheesy1
I believe you need to go back to Lorax and click on him to watch the video
Shouldn't affect you because your in Canada, I'm also in Canada and it worked just fine for me.
I already tried that but it didn't work :c I will try to clear my cache and restart the computer to see if that would do anything
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Old 02-17-2012, 04:03 PM   #4
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Default Re: Where is the Lorax Quest Video?

The fact that the vid will NOT play disgusts me.

I called Ganz earlier and was basically told "too bad for you"
.

Not one single person will admit that the video is malfunctioning.

I just got excuses that made no sense and were insulting.

View Post Originally Posted by R3dRulez
I already tried that but it didn't work :c I will try to clear my cache and restart the computer to see if that would do anything
I don't mean to sound negative., but don't bother.

Last edited by WizardsGirl; 02-17-2012 at 04:03 PM..
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Old 02-17-2012, 04:04 PM   #5
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Default Re: Where is the Lorax Quest Video?

I know several people are having problems with this. It did work for me and when I accepted that step of the quest it popped up the video and it had a play button. I do know people are posting they have had better luck using FireFox over IE and some are getting it to work with Chrome.

Ganz also posted on the social site that they know people are having issues and they are looking into it but I don't think they have told customer service that...
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Old 02-17-2012, 04:42 PM   #6
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Default Re: Where is the Lorax Quest Video?

View Post Originally Posted by DragonsFly
I know several people are having problems with this. It did work for me and when I accepted that step of the quest it popped up the video and it had a play button. I do know people are posting they have had better luck using FireFox over IE and some are getting it to work with Chrome.

Ganz also posted on the social site that they know people are having issues and they are looking into it but I don't think they have told customer service that...

I have tried THREE different browsers. None of them will play the video that is required.

View Post Originally Posted by WizardsGirl


I don't mean to sound negative., but don't bother.
Those people KNOW that there is a problem. They admitted it to me, but then told me to "
not hold my breath" that it will get fixed.

Given the cavalier attitude of Webkinz about how the videos don't work and BECAUSE of that, some of us CANNOT begin to complete any Lorax quests I am disgusted!

Last edited by WizardsGirl; 02-17-2012 at 04:42 PM..
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Old 02-17-2012, 11:18 PM   #7
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Default Re: Where is the Lorax Quest Video?

chrome is the way 2 go
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Old 02-18-2012, 02:06 AM   #8
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Default Re: Where is the Lorax Quest Video?

I use google chrome, ordinarily, and at first was not having any luck loading the video. I then came across a post on here saying that if you can see the adds on the right side of ww, you should be able to see the video. I then remembered (after trying five different browsers ) that I'd installed AdBlock into Chrome. As soon as I disabled it for Webkinz, I was able to watch the videos for both of the Lorax challenges in Chrome, and finished them both today.
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Old 02-18-2012, 10:52 AM   #9
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Default Re: Where is the Lorax Quest Video?

View Post Originally Posted by dancerchick914
I use google chrome, ordinarily, and at first was not having any luck loading the video. I then came across a post on here saying that if you can see the adds on the right side of ww, you should be able to see the video. I then remembered (after trying five different browsers ) that I'd installed AdBlock into Chrome. As soon as I disabled it for Webkinz, I was able to watch the videos for both of the Lorax challenges in Chrome, and finished them both today.
Thank you! This solved the issue for me. I had completely forgotten that I had AdBlock on Chrome...silly me.
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Old 02-18-2012, 11:16 AM   #10
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Default Re: Where is the Lorax Quest Video?

View Post Originally Posted by outgoinglyshy
Thank you! This solved the issue for me. I had completely forgotten that I had AdBlock on Chrome...silly me.
My pleasure! I'm glad that someone was able to use my advice!
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