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Old 11-07-2009, 02:10 PM   #1
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Unhappy Unanswered: Where did my zumbuddy go???

Ok, so last night i logged in my new zumbuddy and I went to it's house and it was invisible!!! the icons that flout abuf it are there but no zum!! my brother logged one in and it's there but not mine. I have a peaking zum (znna the yellow one) and my brother has the red one zed. and i keep looking all the time but nothing happens and the z shop won't work ether the zum will follow my pet but it will not show up in its house. so if you have any ideas let me know.
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Old 11-07-2009, 02:29 PM   #2
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Default Re: Where did my zumbuddy go???

The only idea I have for you is that maybe the "EDIT" button has been clicked instead of the "PLAY" button while you are in the Zum's cabin/room. The Zums disappear when you click edit - the edit button lets you move things around in their cabin. It is up on the top right when you are in its cabin. Good luck and keep us posted!
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Old 11-07-2009, 07:21 PM   #3
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Default Re: Where did my zumbuddy go???

This is most likely just one of GANZ's temporary glitches. If it is showing up on your brother's account but not yours, I am almost positive that it is a tiny glitch .

Here is a segment from Costomer Support on missing webkinz. It might help you...
If you cannot see your pet in your room, please try going to the "My Pets" section in the "Things to Do" menu and clicking "Choose" next to the pet you'd like to choose.

You should be taken to the room where your pet is located.

If this does not work, please log out and log back in to your account.

If you still cannot see your pet in the room it is supposed to be in, please check that there are no objects or furniture in front of any of the doorways; sometimes the pet is trying to get in the room, and can't!


Like they said, try to log in and out. If the problem keeps occuring you should contact GANZ. Click on this link -->

http://customerservice.webkinz.com/cs/us_en/csg.php

Click "Our problem does not appear here"

Click "Other"

Then fill out the form and Ganz will be on it!

Hope I helped Good luck!


Edit: Here is a great thread by FIA with GANZ telephone number http://www.webkinzinsider.com/forum/...ddress-247012/

Last edited by Smile; 11-07-2009 at 07:48 PM..
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