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Old 12-29-2008, 12:10 PM   #1
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Default Unanswered: where did it go?

I had a game on a table and now it is under the table. I can't click on it. I moved the table and still can't click on it. When I try, I see a square that is out of the room and off to the side.

I tried logging on and off and going to another room and back, but it doesn't work. I went to My Page to see my room from there. It doesn't even show the game. And it's not in my dock.

My son loves that game and will not be happy it's gone. It's his account.
Thanks so much for any help.
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Old 12-29-2008, 12:19 PM   #2
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Default Re: where did it go?

Try following the instructions in this guide.
http://www.webkinzinsider.com/forum/...m-t380551.html

Failing that go to the customer service page, and fill out a stuck item form.
Good luck
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Old 12-29-2008, 12:36 PM   #3
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Default Re: where did it go?

Thanks
I'm going to have to fill out a stuck form though.
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Old 12-29-2008, 02:13 PM   #4
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Default Re: where did it go?

This happened to me yesterday with one of my globes. I just continously came back in the room (after removing the table it was on and replacing it) and finally it unstuck. It does get alittle tiresome doing this but it worked. Hope you are able to get the game unstuck!
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Old 12-30-2008, 03:36 AM   #5
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Default Re: where did it go?

If you haven't sent off your unstick request yet, try this: Replace the table in the exact same spot that it was when the game got stuck. (Or if it is still there, remove it, then put it back) Exit the room, then come back in. This usually unsticks items.
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Old 12-30-2008, 07:51 AM   #6
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Default Re: where did it go?

Sounds like one of your items is stuck.Go to costumer support on webkinz.com and click a item is stuck in my room.Then just fill out the form.~~~~Hope I helped~~~~~~London45
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Old 12-30-2008, 09:39 AM   #7
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Default Re: where did it go?

Yeah that stuff happens to me a lot but I just go to customer service and that helps.
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Old 12-30-2008, 10:05 AM   #8
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Default Re: where did it go?

I had this happen recently with all 6 of my menorahs. I removed all the items around them and after a few days they became unstuck on their own. You might try this while waiting on Ganz - It usually takes a few days before they get to the requests anyway. I would try the other suggestions as well.
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