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Old 03-29-2010, 05:32 PM   #1
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Question Answered: Where could my Tulip Garden be???

I logged in this morning and found 2 things missing from one of my outdoor rooms- I found my log ride (purchased this weekend) in my dock, but I still can not find my Tulip Garden that came with my Dutch Bunny!!!!!!!!!!!
I have searched all my outdoor rooms (and in door rooms)- Logged out, used a different browser, closed everything and still no wind mill (tulip garden). I will change my password- Can the Tulip Garden be sent by kinz post? I am really hoping this is a glitch-

What should I do?????
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Best Answer - Posted by pinky719
the number for ganz is
1-866-WEBKINZ (932-5469)
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Old 03-29-2010, 05:34 PM   #2
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Default Re: Where could my Tulip Garden be???

Everything can be sent by KinzPost, save the eStore items. Even Signature PSIs can be KinzPosted. So, this may be a glitch, but you should probably change your password just in case.

Welcome to WI, by the way!
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Old 03-29-2010, 05:53 PM   #3
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Default Re: Where could my Tulip Garden be???

Thanks for the welcome-
I have changed my password-
So far the Tulip Garden is the only thing missing-
Please, please, please let this be a glitch-
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Old 03-29-2010, 06:02 PM   #4
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Default Re: Where could my Tulip Garden be???

You could also try the room stuck items tool. It can be found on the customer service page under I have something stuck. You can put any room in. If it was put in another room it will be placed in your dock.
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Old 03-29-2010, 06:09 PM   #5
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Default Re: Where could my Tulip Garden be???

Hi there Welcome to !

If you haven't already, you may want to clear your computer's cache. Here are two threads that explain how. Good luck!

http://www.webkinzinsider.com/forum/...s-pics-477376/

http://www.webkinzinsider.com/forum/...-after-534444/
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Old 03-29-2010, 06:46 PM   #6
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Smile Re: Where could my Tulip Garden be???

You should clear your cache. It might help. This morning I couldn't find 6 of the Dex Dangerous PJs. My mom called Ganz & the person said to clear the cache & the 6 pairs of PJs will be there as she sees them in my dock (but I couldn't). As soon as the cache was cleared, the PJs appeared in my dock.
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Old 03-29-2010, 06:54 PM   #7
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Default Re: Where could my Tulip Garden be???

View Post Originally Posted by monkeys12rule
Everything can be sent by KinzPost, save the eStore items. Even Signature PSIs can be KinzPosted. So, this may be a glitch, but you should probably change your password just in case.

Welcome to WI, by the way!
That is not true....
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Old 03-29-2010, 07:29 PM   #8
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Default Re: Where could my Tulip Garden be???

View Post Originally Posted by monkeys12rule
Everything can be sent by KinzPost, save the eStore items. Even Signature PSIs can be KinzPosted. So, this may be a glitch, but you should probably change your password just in case.

Welcome to WI, by the way!
View Post Originally Posted by Kayfookey
That is not true....

That is true to my knowledge except for a few small other items. Like a few trophies and the clean up the park prizes. I think that the point they were trying to make is, that basically everything can be sent KinzPost including all pet special items.

I will keep my fingers crossed for you. I would definitely clean my cache. I have had many problems that were fixed by doing this. Including missing/invisible items and even my estore food machines stopped working one day for no reason, but were fixed as soon as I cleared my cache.

The fact one item is missing and the other just appeared in your dock makes me a little nervous for you. The only time I have ever had an item in a room appear in my dock, was when I added a room and the item was in the way of a door or something. So it booted it back in my dock. If clearing your cache doesn't work I would call Ganz. It could be stuck invisible somewhere and you would never find it without help.

I hope you find your item soon! Please let us know how it works out for you.
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Old 03-30-2010, 08:19 AM   #9
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Default Re: Where could my Tulip Garden be???

View Post Originally Posted by ilovecats711
That is true to my knowledge except for a few small other items. Like a few trophies and the clean up the park prizes. I think that the point they were trying to make is, that basically everything can be sent KinzPost including all pet special items.

I will keep my fingers crossed for you. I would definitely clean my cache. I have had many problems that were fixed by doing this. Including missing/invisible items and even my estore food machines stopped working one day for no reason, but were fixed as soon as I cleared my cache.

The fact one item is missing and the other just appeared in your dock makes me a little nervous for you. The only time I have ever had an item in a room appear in my dock, was when I added a room and the item was in the way of a door or something. So it booted it back in my dock. If clearing your cache doesn't work I would call Ganz. It could be stuck invisible somewhere and you would never find it without help.

I hope you find your item soon! Please let us know how it works out for you.
Xlean up the park, some trophies, can't be kinzposted, but NO estore items, can be kinzposted either.
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Old 03-30-2010, 08:41 AM   #10
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Default Re: Where could my Tulip Garden be???

It is still gone! I guess I better get use to it as I am not going to buy a new bunny-
I wish I could say lesson learned, but I don't know what could have happened- I don't tell people my password-
Thank you for all the posts-
whistler is offline Female
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