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Old 07-05-2007, 08:46 PM   #1
Raeline
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Default Unanswered: When clowns cry--trouble accessing Webkinz rule

Now I have been adding to the lifestyles of Webkinz enployees by religiously purchasing their products. Today after loading yet another box of codes and adopting yet several more animals - I was not allowed to access my room. Has anyone ever had this problem?? If so, what did you do to solve it?? I still have not opened my adoption gifts and am quite anxious. I emailed Customer Service and informed them of the issue. If anyone has any similar stories or suggestions or just kind words - please feel free to post.

Last edited by larkrose; 07-06-2007 at 12:00 AM..
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Old 07-05-2007, 11:52 PM   #2
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Default Re: When clowns cry

This seems to be a lost cause..... 14 views and not a single response........ hopefully in the morning someone will post or my WW problem will be over - or both (who knows)
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Old 07-05-2007, 11:55 PM   #3
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Default Re: When clowns cry

i've never seen that happen. you can get online but just not to your room? i hope that never happens to me, and i hope they fix it soon for you!
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Old 07-05-2007, 11:58 PM   #4
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Default Re: When clowns cry

Thank you snow white.... I hope it never happens to you either- it has been very stressful for me. It is hard to trade when you cannot see all of your inventory
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Old 07-05-2007, 11:59 PM   #5
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Default Re: When clowns cry

I'm going to move this to the "somebody help" section and I think you'll get more responses.
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Old 07-06-2007, 12:00 AM   #6
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Default Re: When clowns cry--trouble accessing Webkinz rule

Did u log out and back in? Something similar happened to me, but when I logged back in a/f WKW went back up, everything was there waiting for me. But if u still can't get in your room, yeah, email support@webkinz.com. Keep us posted and good luck!
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Old 07-06-2007, 12:01 AM   #7
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Default Re: When clowns cry--trouble accessing Webkinz rule

LOL okay...... sometimes I waver between where I should post them...... when it seems it could be two
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Yea I tried signing in and out several times.... I made sure everything was updates and emailed customerservice...... My room wouldnt load on two different computers .... but three different people could access their room on my computer. I hopr they fix it by the time I get up in the morning..... especially to get the egyptian pedestal.

Last edited by Raeline; 07-06-2007 at 12:03 AM.. Reason: Automerged Doublepost
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Old 07-06-2007, 12:03 AM   #8
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Default Re: When clowns cry--trouble accessing Webkinz rule

I was wondering - try clearing your cache - that might help - go to tools at the top of the window - then to clear private data - make sure the cache is the only thing selected - then hit the clear private data button - it's worth a try It works to allow you back into your code shop if you enter too many wrong - but you only get one goof after that - then it freezes again - lol then you just clear your cache again
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Old 07-06-2007, 12:05 AM   #9
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Default Re: When clowns cry--trouble accessing Webkinz rule

logging out and back in was a good suggestion. the first rule in tech support is to reboot! sleep well, i bet it will all be fine tomorrow!
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Old 07-06-2007, 12:05 AM   #10
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Default Re: When clowns cry--trouble accessing Webkinz rule

I actually did that too..... but thank you.
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Yes, I think I am heading that way (to bed) I have a 6 am wake up call in 5 hours

Last edited by Raeline; 07-06-2007 at 12:06 AM.. Reason: Automerged Doublepost
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