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Old 03-09-2009, 05:00 PM   #1
ants Edward Cullens
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Default Unanswered: What's wrong with this picture?

I just adopted a Seal and this is what happened. Well it tells me my pic is too large but I dont know how to make it smaller., So I will just say what happened. I adopted a Seal and named her Kimber but on the page where it tells you it's favorite food and hobbies, it says "Hi Matt.!" And a picture of a Dachshund is there! Help!!!
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Old 03-09-2009, 05:07 PM   #2
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Default Re: What's wrong with this picture?

Sounds like time to call Ganz. You'll need to have your pet's tag--make sure that says it is for a Seal and it didn't get switched at the factory. Ganz can check for you and make sure you typed in the right code. If you did type in the right code, and the code tag says it is for a Seal, not a dachshund, Ganz should be able to make it right for you. If you typed in the wrong code, I think Ganz can fix that too. If it came with a dachshund tag, not sure what they can do for you, but it won't hurt to ask--it is their error in that case too. (I know Ganz will not fix some problems with have in the clubhouse at the trading table as they have no way to verify and n the user agreement we state that we accept glitches and errors on the WW site--they don't get enough off the plushie sales to be able to put reps on every glitch and issue in WW). But your issue with the dach/seal should be handled kindly by a friendly Ganz rep. My experience with them has been very good. Hope yours is too!

---------- katrinasmom added 0 Minutes and 30 Seconds later ----------

PS. The Ganz number is 1-866=932-5469.

Last edited by katrinasmom; 03-09-2009 at 05:07 PM.. Reason: Automerged Doublepost
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Old 03-09-2009, 05:07 PM   #3
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Default Re: What's wrong with this picture?

View Post Originally Posted by coolchic775
I just adopted a Seal and this is what happened. Well it tells me my pic is too large but I dont know how to make it smaller., So I will just say what happened. I adopted a Seal and named her Kimber but on the page where it tells you it's favorite food and hobbies, it says "Hi Matt.!" And a picture of a Dachshund is there! Help!!!
It says this in WW? That is a new glitch I have heard nothing about. It might be along the lines of the adoption lock-out issue. {picture me shrugging} If it doesn't work its way out tonight I would call them.
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Old 03-09-2009, 05:13 PM   #4
ants Edward Cullens
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Default Re: What's wrong with this picture?

Thanks guys. Guess I will have to call them tomorrow. Don't really care that its a different pet, but yes, now I am locked out. lol I didn't have problems on my other accounts with adoptions. Guess Im just impatient.
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Old 03-09-2009, 05:36 PM   #5
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Default Re: What's wrong with this picture?

well looks like your new pet is having a identity crisis. lol lol kidding...but i wold definitely contact ganz. if u payed for a seal named Kimber, then thats definitely what you should receive.
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Old 03-09-2009, 05:39 PM   #6
ants Edward Cullens
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Default Re: What's wrong with this picture?

Lol, yes, perhaps an identity crisis. I was so trying to avoid calling too. I might not be so nice over the phone with these people. lol
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