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Old 11-16-2010, 05:49 PM   #1
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Default Unanswered: What's going on!

Ok so I logged on my main account, and I got this! (image down below) I reloaded the page and everything, and the weirdest thing is my black lab's image want show up, I can't click my mail box, the screen blue, and I can't do anything basically, I don't know what's going on. My other accounts is like this to. OMG, could it be do something with my black lab's?? I have them as my main pet on all my accounts.... I cleared my catche and I did everything possible. Can someone tell me how to fix this!


Click the image to open in full size.
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Old 11-16-2010, 06:39 PM   #2
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Default Re: What's going on!

Read this thread, it covers the problem pretty well:

http://www.webkinzinsider.com/forum/.../#post21320240
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Old 11-16-2010, 06:40 PM   #3
aiting Patiently
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Default Re: What's going on!

Cupcake, a lot of us are having the same problem. I just responded to a help thread about this very thing.

Here is a link to the post where I tried to explain how I fixed my problem. <clicky clicky>

Right now I am having a hard time putting things into words, so if you can't figure out what I was trying to say let me know and I will try to re-word it!

I hope that you are able to get back into your accounts quickly!!!
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Old 11-16-2010, 07:08 PM   #4
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Default Re: What's going on!

Thanks for the tips, but it still isn't working. Is it because I have around 200 pets? LOL just wondering. Anyone else got suggestions?
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Old 11-16-2010, 07:12 PM   #5
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Default Re: What's going on!

I had the same issue earlier on my accounts. I closed up all my windows, restarted firefox, cleared the cache and now it is working fine.
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Old 11-16-2010, 07:56 PM   #6
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Default Re: What's going on!

I"m having the same problem -- tried to usual solutions -- restarting computer; clearing cache; trying all the different browsers. What on earth??
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Old 11-16-2010, 08:09 PM   #7
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Default Re: What's going on!

View Post Originally Posted by Electrabuzz1
I had the same issue earlier on my accounts. I closed up all my windows, restarted firefox, cleared the cache and now it is working fine.
I used to use firefox when I had these type of problems, but I can't use it because I got lazy decided not to update and well, hello viruses! LOL
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Old 11-16-2010, 08:11 PM   #8
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Default Re: What's going on!

that's weird i never got that, i wish i knew what to do about it
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Old 11-16-2010, 08:30 PM   #9
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Default Re: What's going on!

I'm getting that now on my Asian. Closed the window, cleared my cache and tried again, still blue and not fully loaded.
My NA accounts are fine.
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Old 11-16-2010, 08:57 PM   #10
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Default Re: What's going on!

One of my NA accounts is fine -- and it has the most pets. Two of them are not. Even on the ones where the screen loads, the hourly "prizes" aren't being awarded.

My suggestion for Ganz -- don't shut the phone lines down at 5 p.m. when issues like this are rampant.
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