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Old 02-25-2008, 07:01 PM   #1
carolynpuppy, add me
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Default Unanswered: What is the Webkinz Help email?

I should probably know this but I forgot what email address to email to when I have gotten technical problems (I did not get an exclusive with my recent adoption). Does anyone know what it is? Thanks!
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Old 02-25-2008, 07:24 PM   #2
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Default Re: What is the Webkinz Help email?

The email address is support@webkinz.com
Best of Luck.

-Tink <3
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Old 02-25-2008, 08:06 PM   #3
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Default Re: What is the Webkinz Help email?

Wow. I'm glad I found this thread.
I was about to make the same kind of thread.
You see, I didn't get an exclusive either with my
adoption. And I forgot their email too. l0l
Thanx for making this thread.
And thanx for helping tinkerbell161.

~kristen
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Old 02-25-2008, 11:47 PM   #4
kitterztoo
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Default Re: What is the Webkinz Help email?

I see someone else has already answered, but I just wanted to add the same thing happened to my daughter at X-mas time. It took them 2 months to fix, so I hope you don't mind waiting! On the plus side, because it took Webkinz forever to fix the problem, their customer support called and gave her the code for a a free online webkinz--the Duck!!
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Old 02-26-2008, 12:40 AM   #5
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Default Re: What is the Webkinz Help email?

It also can't hurt to try calling if it seems like you're not getting an answer to emails.

1 866 932 5469 at this one you'll probably get a voicemail, but it's worth trying.

1 800 724 5902 is the one I had more success with. Push zero to get the operator and ask to speak with someone about your Webkinz account. At that point you may either get an actual person or a recording - hopefully a person!

When I spoke to a representative today, she said people should call them if there is an adoption problem, so I'd try that instead of or in addition to the email.

Good luck!
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Old 02-26-2008, 09:07 AM   #6
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Default Re: What is the Webkinz Help email?

Oh,your welcome!I've e-mailed them too about one of my techy issues.So,I hope everything turns out ok.Good luck!
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Old 02-26-2008, 11:02 AM   #7
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Default Re: What is the Webkinz Help email?

Quote:
1 800 724 5902 is the one I had more success with. Push zero to get the operator and ask to speak with someone about your Webkinz account. At that point you may either get an actual person or a recording - hopefully a person!
Thanks for the alternate phone number, momof2girls! I only had the first one and the web addy. BTW, I'm also a mom of 2 girls!

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Old 02-26-2008, 01:02 PM   #8
Ariel75
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Default Re: What is the Webkinz Help email?

email them at support@webkinz.com
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