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Old 12-26-2008, 01:10 PM   #1
webbie whonk!
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Default Unanswered: What should I do when I call Ganz?

Do I leave a message, or...

The problem is that all of my accounts work except the main one. It won't log on at all.
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Old 12-26-2008, 01:16 PM   #2
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Default Re: What should I do when I call Ganz?

Um maybe try talking to an agent or leave a message I guess.
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Old 12-26-2008, 01:16 PM   #3
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Default Re: What should I do when I call Ganz?

View Post Originally Posted by webbiemum
Do I leave a message, or...

The problem is that all of my accounts work except the main one. It won't log on at all.
I would leave a message. I just had to contact Ganz myself and I left a message for them. I am hopping to get to speak to areal person so I can explain my problem. Good luck to you and I hope your problem is solved real soon.
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Old 12-26-2008, 01:22 PM   #4
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Default Re: What should I do when I call Ganz?

Before you do that, Webbiemum, try these two loader links. The top one is a Firefox, bottom IE7 just the Loaders, not the Front page...give it a whirl and see if you can't get on with these.
http://66.48.69.102/loader4.php?go=loadReturnUser&aol=0&fs=0 OR

http://mci2.webkinz.com/loader4.php?go=loadReturnUser&aol=0&fs=0
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Old 12-26-2008, 01:41 PM   #5
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Default Re: What should I do when I call Ganz?

Thanks everybody. I'm leaving a message now

---------- webbiemum added 4 Minutes and 51 Seconds later ----------

Ok, now the message system isn't working.

Last edited by webbiemum; 12-26-2008 at 01:41 PM.. Reason: Automerged Doublepost
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Old 12-26-2008, 02:40 PM   #6
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Default Re: What should I do when I call Ganz?

I called the ganz number and it told me I had to email them with my problem at support- if you go to webkinz site and then customer service you will find the form you need--scroll down to comments and suggestions--click on that and then click on my question does not appear here- you need your account information to send them and email-- they have usually taken a couple of days to reply to my emails- they do send an auto response that says they received your email and give some basic help directions--
Hope this helps or gives you another way to make contact with them about your account
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Old 12-26-2008, 05:15 PM   #7
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Default Re: What should I do when I call Ganz?

Oh, I read somewhere that they weren't taking emails at support@webkkinz.com anymore. I will see if I can get it sent that way elefancy.
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Old 12-26-2008, 07:12 PM   #8
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Default Re: What should I do when I call Ganz?

View Post Originally Posted by webbiemum
Oh, I read somewhere that they weren't taking emails at support@webkkinz.com anymore. I will see if I can get it sent that way elefancy.
when I sent an email there I got an auto-response that told me to go through the webkinz site customer support in the our question does not appear here as I posted those steps above for you-
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