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The problem is that all of my accounts work except the main one. It won't log on at all.
I would leave a message. I just had to contact Ganz myself and I left a message for them. I am hopping to get to speak to areal person so I can explain my problem. Good luck to you and I hope your problem is solved real soon.
I called the ganz number and it told me I had to email them with my problem at support- if you go to webkinz site and then customer service you will find the form you need--scroll down to comments and suggestions--click on that and then click on my question does not appear here- you need your account information to send them and email-- they have usually taken a couple of days to reply to my emails- they do send an auto response that says they received your email and give some basic help directions--
Hope this helps or gives you another way to make contact with them about your account
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