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Old 11-08-2008, 11:24 AM   #1
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Default Unanswered: What to say to Ganz about the Egyptian Costume

They called me back on Friday and left a message and I will call on Monday, what did you all say exactly to them to get the other costume? I want to make sure I say the same thing so I get it
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Old 11-08-2008, 11:36 AM   #2
 
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Default Re: What to say to Ganz about the Egyptian Costume

I don't believe there is any "magic" words to get the costume changed. If you made a purchase between Oct. 25th and the 28th then, just explain to them you expect what you paid for, and you paid for the other costume.

Here is some more info on the matter & what to have on hand for them -
http://www.webkinzinsider.com/index....ore-issue.html
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Old 11-08-2008, 11:43 AM   #3
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Default Re: What to say to Ganz about the Egyptian Costume

Thanks! I don't remember when I bought it though

Thanks for the link. I'm going to try and look at my CC and see when I bought it if I can figure that part out.
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Old 11-08-2008, 11:58 AM   #4
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Default Re: What to say to Ganz about the Egyptian Costume

View Post Originally Posted by SurferMom
Thanks! I don't remember when I bought it though

Thanks for the link. I'm going to try and look at my CC and see when I bought it if I can figure that part out.
Your email confirmation will give you the date.
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Old 11-08-2008, 12:49 PM   #5
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Default Re: What to say to Ganz about the Egyptian Costume

I havn't called them on the costume yet but it sounds like it will be worth it to call! I print out all my purchases from the EStore as soon as I make the purchase then keep the print out in a file just for this purpose. I don't wait for the Email conformation because sometimes THAT goes down and I can't trust that I can retrieve it. Good Luck and post your victory!! I want to Hear! 1 junglegirl
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Old 11-08-2008, 01:13 PM   #6
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Default Re: What to say to Ganz about the Egyptian Costume

View Post Originally Posted by SurferMom
They called me back on Friday and left a message and I will call on Monday, what did you all say exactly to them to get the other costume? I want to make sure I say the same thing so I get it
Hi Surfermom! All you need to give them is your order #. If you sent your original complaint through the e-store customer service, you already sent them the order #. If not, here's how to get it: log into the e-store, go to Order History, find your order and there's the number. This is all the proof they need to see if you qualify for the Nefertiti outfit.

The lady who called me was super-nice. I explained that although I loved the outifit that they sent me, it didin't match the picture, so she said "OK I've added it to your dock!" (She knew everything about me including my WW username by some sort of magic). Then I mentioned that the picture of the tunic was also different from the "diaper outfit" that I got, and presto! she added it to my dock too! But I got the feeling that if I hadn't mentioned the tunic, she would not have offered it.

Good luck!
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Old 11-08-2008, 01:22 PM   #7
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Default Re: What to say to Ganz about the Egyptian Costume

I deleted the information so I have no clue. Once I load them up I usually delete everything

Thanks Webberlily that helps heaps.
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Old 11-08-2008, 02:13 PM   #8
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Default Re: What to say to Ganz about the Egyptian Costume

what are oyu talking about!? i do not get it?
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