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Old 09-13-2010, 05:14 AM   #11
Webkinz :)
 
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armysmurf is on a distinguished road

Default Re: WHAT? Please read this ASAP!

I signed up for the four bonus accounts and at the first of the month did not receive any of the gifts for the bonus accounts. I just called [notranslate]Ganz[/notranslate] (866-932-5469) and they fixed it. Although I still have not received one yet. Hope this helps.
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Old 09-13-2010, 08:05 AM   #12
krqcmom
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Default Re: WHAT? Please read this ASAP!

Call [notranslate]Ganz[/notranslate].

Some information to have on hand:

What time of deluxe account do you have (monthly, annual, etc).

When was the deluxe purchased?

When does your Deluxe account expire. If this is your *last* month you will not get a box until you renew (because you got your first part way through the month when you joined).

Hope they sort this out for you soon.
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Old 09-13-2010, 10:14 AM   #13
One Direction♄
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Default Re: WHAT? Please read this ASAP!

CALL

")

good luck
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Old 09-13-2010, 02:57 PM   #14
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Default Re: WHAT? Please read this ASAP!

Are you one of the bonus $5 memberships that is for 1 year? Like, someone got a $45 membership and added you for $5? Because they don't get a gift box.
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Old 09-13-2010, 07:43 PM   #15
marnabear
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Default Re: WHAT? Please read this ASAP!

View Post Originally Posted by wishgirl78
Are you one of the bonus $5 memberships that is for 1 year? Like, someone got a $45 membership and added you for $5? Because they don't get a gift box.
The bonus $5 members should get a monthly gift box. They just don't get the super deluxe prize which was the mine ride this year.
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