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Old 10-20-2008, 04:23 PM   #11
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Default Re: What happened???

View Post Originally Posted by Melissa30067
were they in a room or in your dock? I know it may sound stupid but have you clicked the get items from storage button?
Did you remember to try this?
Did you clear your cache?
Got to try everything y'know.
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Old 10-20-2008, 06:06 PM   #12
Never To Old For
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Default Re: What happened???

I'am sorry that happened to you.

Try clearing your cache, and I would also change your password.

Did the items disappear from your dock or room?
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Old 10-20-2008, 06:18 PM   #13
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Default Re: What happened???

Sorry to hear this happened to you. Did you do like the other members suggested? (logging in and out, clearing your cache, rebooting the computer?)

My daughter was in the middle of redecorating her rooms today, and EVERYTHING vanished from her rooms except flooring and wall papers, windows and doors. She was in a PANIC and crying, saying "I didn't do anything, honest!". It was severely frightening to her young mind.
Luckily, it was just a Webkinz glitch thing, and the above mentioned fixes worked. Everything returned to where it was susposed to be upon rebotting and logging back in.

I hope this fix works for you, also. But always remember to keep your password seceret just in case, and change it every few months just to be safe. Good luck.
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Old 10-20-2008, 07:47 PM   #14
is the best
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Default Re: What happened???

I think there is a form to fill out if you lost your exclusives on the Technical Problems section of the Webkinz FAQ.
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Old 10-25-2008, 05:43 PM   #15
Sweet!!! Im a
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Default Re: What happened???

What other webkinz site?
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Old 10-25-2008, 05:49 PM   #16
Nilefire
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Default Re: What happened???

First change your password when no one's around. Wait maybe a day to see if they come back. If they don't, try calling Ganz so they can help you.
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Old 10-25-2008, 07:21 PM   #17
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Default Re: What happened???

You might be hacked.Change your passwrod!

Last edited by sweetnspicy; 10-25-2008 at 07:22 PM.. Reason: forgot exclamation!
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Old 10-25-2008, 07:33 PM   #18
Edward♥Cullen
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Default Re: What happened???

Someone may have gotten ahold of your password. There really isn't anything Ganz can do in that situation. Just change your passoword.
Here is a quote from the WW customer srevice section:

Other Missing Item
The only way an item can go missing is if someone knows your username and password (or Secret Code) and has accessed your account. If someone has removed or sold an item, it cannot be reinstated. Please change your password by clicking on the "Login" button on the menu to your left (or go to the Webkinz World homepage and click "Login"). Click "Change my Password." You'll be able to create a new password. Please remember to make it something easy for you to remember but difficult for others to guess.

Im really sorry for the loss of your exclusives. I can only imagine what it would be like if it happened to me.
~E-Angel
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Old 10-25-2008, 07:41 PM   #19
hy not become a
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Default Re: What happened???

View Post Originally Posted by tyler195
What other webkinz site?
They are talking about "mirror" sites that hackers put up to steal information. Not other webkinz sites that are legitimate and run by Ganz.
I honestly wouldn't worry too much about this part of it, try all of the other things that people have suggested first. We've all been asking where these items disappeared from, also do you have any friends or siblings who have access or could get access to your account?
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Old 10-25-2008, 07:44 PM   #20
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Default Re: What happened???

Oh, I'm so sorry.
Change your password and make sure you've clicked the 'Get Items from Storage' button ... hope you find them somehow..

- Candice
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