Rare times in local KT. Place your mouse over times and items for time conversions and info.
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Sorry to hear this happened to you. Did you do like the other members suggested? (logging in and out, clearing your cache, rebooting the computer?)
My daughter was in the middle of redecorating her rooms today, and EVERYTHING vanished from her rooms except flooring and wall papers, windows and doors. She was in a PANIC and crying, saying "I didn't do anything, honest!". It was severely frightening to her young mind.
Luckily, it was just a Webkinz glitch thing, and the above mentioned fixes worked. Everything returned to where it was susposed to be upon rebotting and logging back in.
I hope this fix works for you, also. But always remember to keep your password seceret just in case, and change it every few months just to be safe. Good luck.
Someone may have gotten ahold of your password. There really isn't anything Ganz can do in that situation. Just change your passoword.
Here is a quote from the WW customer srevice section:
Other Missing Item
The only way an item can go missing is if someone knows your username and password (or Secret Code) and has accessed your account. If someone has removed or sold an item, it cannot be reinstated. Please change your password by clicking on the "Login" button on the menu to your left (or go to the Webkinz World homepage and click "Login"). Click "Change my Password." You'll be able to create a new password. Please remember to make it something easy for you to remember but difficult for others to guess.
Im really sorry for the loss of your exclusives. I can only imagine what it would be like if it happened to me.
They are talking about "mirror" sites that hackers put up to steal information. Not other webkinz sites that are legitimate and run by Ganz.
I honestly wouldn't worry too much about this part of it, try all of the other things that people have suggested first. We've all been asking where these items disappeared from, also do you have any friends or siblings who have access or could get access to your account?
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