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Old 10-20-2008, 10:19 AM   #1
Sweet!!! Im a
Gift Trainee
 
tyler195's Avatar
tyler195 is a jewel in the roughtyler195 is a jewel in the rough

Default Unanswered: What happened???

Okay,I went on Webkinz,and all my exclusives have dissappered except for two.I'll give rep points to whoever helps me.

Feel free to give rep points for helpful posts, but please don't offer them in advance. --FIA

Last edited by FIA; 10-20-2008 at 10:26 AM.. Reason: ,
tyler195 is offline Male
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Old 10-20-2008, 10:21 AM   #2
Gift Guru
 
1girln3boys's Avatar
1girln3boys has a spectacular aura about1girln3boys has a spectacular aura about

Default Re: What happened???

do you think someone may have gotten a hold of your PW and stole them from you? I would change your pw if I were you just to be safe.
1girln3boys is offline Female
Old 10-20-2008, 10:24 AM   #3
hy not become a
Gift Guru
 
Robmomm's Avatar
Robmomm has disabled reputation

Donation Award 
Default Re: What happened???

Change your password first thing. Then you should clear your cache and temporary internet files, then log in again. Did the items disappear from your dock or from your rooms?
I've had items disappear from my dock, but they always show up after I clear the cache and log back in.
Robmomm is offline Female
Old 10-20-2008, 10:25 AM   #4
icked Awesome
Webkinz :)
 
Melissa30067's Avatar
Melissa30067 has a brilliant futureMelissa30067 has a brilliant futureMelissa30067 has a brilliant futureMelissa30067 has a brilliant futureMelissa30067 has a brilliant future

Default Re: What happened???

were they in a room or in your dock? I know it may sound stupid but have you clicked the get items from storage button?
Melissa30067 is offline Female
Old 10-20-2008, 10:27 AM   #5
ebkinz Addict!
Gift Guru
 
kayembee's Avatar
kayembee is a genius through and through
kayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and throughkayembee is a genius through and through

Donation Award 
Default Re: What happened???

You don't need to offer rep for people to help you Everyone is always willing to lend a helping hand!

Use the above suggestions and try clearing your cache. Over the weekend I had whole rooms full of items disappear. Logging out and back in again did the trick for me. Good Luck, let us know what happens.
kayembee is offline Female
Old 10-20-2008, 10:31 AM   #6
Webkinz :)
 
Nanawebbie's Avatar
Nanawebbie will become famous soon enough

Donation Award 
Default Re: What happened???

I have gone into a room and everything was gone but if I logged out and went back in "whew" it was there...so that would be my first suggestion.

Next would be to clear your cache - From Ganz:

How you do that depends on your Internet Browser...Dial-up users SHOULD NOT attempt to clear their cache as it may create complications when trying to log back into Webkinz World.

AOL:

On the AOL tool bar, find the "My AOL" menu. Click "Preferences" and then click "WWW".
Look for the "Temporary Internet Files".
Click "Delete Files" and then click "OK".
That should clear your cache and give you a fresh start.


Internet Explorer 6:

At the top of the screen, click the Tools menu. In that menu, click "Internet Options".
This brings up a dialog with 6 tabs across the top.
Click "General" and then look for "Temporary Internet Files".
Click "Delete Cookies" and then click "OK".
Click "Delete Files". In the pop up, check off "Delete all offline content" and then click "OK".
Click "OK" again and this should clear all cached pages.


Internet Explorer 7:

In the Tools menu, click "Internet Options".
Choose the "General" tab.
Under "Browsing History", click "Delete".
Next to "Temporary Internet Files", click "Delete Files."
Click "Close", and then click "OK" to exit.
This should clear all cached pages.


Netscape:

At the top of the screen, click the Edit menu and then click "Preferences".
Find "Advanced" and click the "+" sign in front of the word, "advanced".
Click "Cache".
On the right you'll see buttons labeled "Clear Memory Cache" and "Clear Disk Cache".
Click "Clear Memory Cache". When the dialog box appears, click "OK".
Click "Clear Disk Cache". When the dialog box appears, click "OK".
Click "OK" again to close the Cache Dialog box.
This should clear all cached pages.


Firefox:

Click "Tools" and select "Options".
Click the Privacy icon.
Click "Clear Now" in the Private Data area.
Click "OK".
Exit and re-launch the browser.
This should clear all cached pages.


Safari 1.0 / Safari 2.0 for Macintosh OS X:

From the Safari menu click on "Empty Cache".
When asked if you want to empty the cache, click "Empty".
Once that's done, from the safari menu, click on "Preferences".
From the Security dialog box, select "Bookmarks".
Click on "Show Cookies".
When you see the list, select "Remove all".
Once they are removed, click "Done".
Close down Safari to get back to your desktop.
This should clear all cached pages.

Another Ganz suggestion:
In most cases, problems with your room can be solved by clearing your temporary Internet files. Log out of Webkinz World, open Internet Explorer, and click on Tools and Internet Options. Click Delete Files and then OK. If you are on Mozilla (Firefox), click on the Tools menu then click Clear Private data. A dialogue box will appear; make sure "cache" is checked, and then click "Clear Private Data Now" If you are on Netscape, click on the Edit menu, select Preferences, then Advanced, Cache and, finally, press the Clear button.

And if none of that works:

If you notice that items or KinzCash is missing from your account, please change the password right away. The only way items and KinzCash go missing is if someone else is using your account. We suggest that all users keep their passwords a secret. To change the password, please go to the Webkinz World home page and click ‘Log In.’ Enter your current username and password and then click on CHANGE PASSWORD – you will be prompted to enter your old password and a new password. Please make sure your new password is a combination of letters and numbers, and is something that others cannot guess easily.

KEEP THIS PASSWORD A SECRET. Also, please note that you are responsible for all activity on your account. Webkinz will not be responsible for lost KinzCash, lost Items, lost pets or damage of any kind due to actions on your account initiated by you or by anyone else who may have access to your account, whether intended or not.
Nanawebbie is offline Female
Old 10-20-2008, 10:42 AM   #7
Sweet!!! Im a
Gift Trainee
 
tyler195's Avatar
tyler195 is a jewel in the roughtyler195 is a jewel in the rough

Default Re: What happened???

Logging out and logging back in without anything in my dock didn't work.
tyler195 is offline Male
Old 10-20-2008, 11:05 AM   #8
ow I'm blonde and
Gifted
 
penguinpal93's Avatar
penguinpal93 has much to be proud ofpenguinpal93 has much to be proud ofpenguinpal93 has much to be proud ofpenguinpal93 has much to be proud of

Default Re: What happened???

Sorry to hear this, I suggest changing your password immediately and make sure you logged in to www.webkinz.com instead of on the other webkinz that is a hacker site. Hope you can resolve the problem
penguinpal93 is offline Female
Old 10-20-2008, 01:50 PM   #9
ow! i'm a
Webkinz :)
 
debdub12's Avatar
debdub12 is an unknown quantity at this point

Default Re: What happened???

what is the "other" webkinz site i have never heard of it
debdub12 is offline Female
Old 10-20-2008, 04:02 PM   #10
Ck the
Gifted
 
clearkinz2351's Avatar
clearkinz2351 will become famous soon enough

Default Re: What happened???

There's no way t get back exclusives really. Just change your password.
clearkinz2351 is offline Female
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