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Old 10-06-2007, 09:24 PM   #1
My Mommy says I'm
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Default Unanswered: What is Ganz e-mail?

What is Ganz e-mail? I sent my sister a daredevil bed and two charm-candies, and she NEVER got them! I am 100% sure that the gift was sent to her, and I would like to tell Ganz about this problem, maybe they can give her the items...I hope...does anyone know the e-mail?
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Old 10-06-2007, 09:48 PM   #2
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Default Re: What is Ganz e-mail?

hi sacchi~ its support@webkinz.com
unfortunately dont count on ganz recovering the items..but definitely contact them making them aware of the problem.

also, a lil troubleshooting trick..to assure you sent to your sister and not accidently someone else..if you sent to your sister today..you shouldnt be able to send to her again per the one gift per day rule..so try sending her something else..maybe something small just to test..if it goes through fine..then you mightve accidently sent to someone else.
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Old 10-06-2007, 09:49 PM   #3
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Default Re: What is Ganz e-mail?

View Post Originally Posted by mom2hnemi
hi sacchi~ its support@webkinz.com
unfortunately dont count on ganz recovering the items..but definitely contact them making them aware of the problem.

also, a lil troubleshooting trick..to assure you sent to your sister and not accidently someone else..if you sent to your sister today..you shouldnt be able to send to her again per the one gift per day rule..so try sending her something else..maybe something small just to test..if it goes through fine..then you mightve accidently sent to someone else.
i did that...it was definently her!
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Old 10-06-2007, 09:52 PM   #4
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Default Re: What is Ganz e-mail?

ohh gosh..thats a bummer..well hopefully you will hear back from them and I gues we will just have to wait and see if they decide to help you or not..just dont get your hopes up their contact phone number is in my siggy as well..but they wont be available til monday via phone. maybe just maybe the items will show up tommorrow..maybe it ran into some bad weather along the way? lol
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Old 10-06-2007, 10:02 PM   #5
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Default Re: What is Ganz e-mail?

View Post Originally Posted by mom2hnemi
ohh gosh..thats a bummer..well hopefully you will hear back from them and I gues we will just have to wait and see if they decide to help you or not..just dont get your hopes up their contact phone number is in my siggy as well..but they wont be available til monday via phone. maybe just maybe the items will show up tommorrow..maybe it ran into some bad weather along the way? lol
i sent them weeks ago.......but...we can hope, cant we! lol, thanks so much!
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