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Old 11-11-2009, 03:04 PM   #1
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Default Unanswered: What file does it need?

Hi Everyone,
I keep getting this very weird message while on Webkinz. It keeps saying Sorry, we can't load a requested file. Any idea as to what file it is trying to load and what to do about this?
Thanks,
Amy
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Old 11-11-2009, 03:32 PM   #2
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Default Re: What file does it need?

I'm not sure..Where does it show up? It may just be a glitch, but I really have no idea.
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Old 11-11-2009, 03:40 PM   #3
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Default Re: What file does it need?

View Post Originally Posted by Amyloveswebkinz
Hi Everyone,
I keep getting this very weird message while on Webkinz. It keeps saying Sorry, we can't load a requested file. Any idea as to what file it is trying to load and what to do about this?
Thanks,
Amy
It is more likely a glitch from their end and not from yours. The file would be whatever the game needs to play the activity you've chosen. For example you might have decided to dress your pet, and for some reason the file that contains the shoes might not be coming up as expected. Or your friend's list might be inaccessible, or a game might not load properly..etc. I noticed this a lot during click to win events - I'd click and get that message, or just get that message - realizing that the clickable was not coming in a timely fashion. Anyhow, all of these sorts of things are kept on Ganz' servers and not in your computer.

There is not a whole lot you can do - I find that often clearing my cache and rebooting help when encountering problems with Webkinz. Note what you are doing if and when you encounter the problem again. Then come back and let us know what exactly is going on.

Good luck!
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Old 11-11-2009, 03:53 PM   #4
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Default Re: What file does it need?

View Post Originally Posted by Amyloveswebkinz
Hi Everyone,
View Post Originally Posted by Amyloveswebkinz
I keep getting this very weird message while on Webkinz. It keeps saying Sorry, we can't load a requested file. Any idea as to what file it is trying to load and what to do about this?
Thanks,
Amy


I get that message on one of the MAC's I use at work. Because I only get it at work I believe it is computer related not Webkinz related. I would make sure that you have the latest version of flash loaded on your computer. Once you update Flash then I would clear your cache.

You could also try a different browser if the previous idea does not work. If you are using Firefox then try Internet Explorer or Vice Versa.

CLEARING YOUR CACHE

AOL:

From the 'My AOL' menu, on the AOL toolbar, Click 'Preferences', then Click 'WWW'. Next look for the 'Temporary Internet Files'. Click 'Delete Files', and then click 'OK'

Internet Explorer 6:
At the top in the pull-down menus (File, Edit, Tools etc.), click Tools, then 'Internet Options'. This brings up a dialog with 6 tabs across the top (General, Security, Content...). Click 'General; then look for 'Temporary Internet Files'. Click Delete Cookies. Then click 'OK'. Click 'Delete Files', then (if it appears, check off 'Delete all offline content', then click 'OK'. Click 'OK' again and this should clear all cached pages

Internet Explorer 7:
From the Tools menu, select Internet Options. Choose the General tab. Under Browsing history, click Delete. Next to "Temporary Internet Files", click Delete files. Click Close, and then click OK to exit.

Netscape:
Up top in the pull-down menus (File, Edit, etc.), click Edit, then 'Preferences'. Find 'Advanced'. Click the sign in front of the word, 'advanced'. You'll see 'Cache, Proxies, etc...' Click 'Cache'. On the right you'll see buttons labeled 'Clear Memory Cache,' and 'Clear Disk Cache'. First, click 'Clear Memory Cache'. When the "?" dialog appears click 'OK'. Click 'Clear Disk Cache', when the "?" dialog appears, click 'OK'. Click 'OK' again to close the Cache Dialog box. This will clear all old info from your browser and the error should be finished.

Firefox:
Click Tools and select Options. Click the Privacy icon. Click Clear Now in the Private Data area. Click OK. Exit and re-launch the browser.

Clearing Cache on Safari 1.0 / Safari 2.0 for Macintosh OS X:
From the Safari menu click on 'empty cache'. When asked if you want to empty the cache? Click on empty. Once that's done, from the safari menu click on "preferences". From the Security dialog box, select "bookmarks". Click on "Show Cookies". A list will show up with all the cookies left on the computer.. Select "Remove all". Once they are removed, Click "Done". Close down Safari to get back to your desktop. Re-launch Safari and log back into Webkinz.

Hopefully that will help you!! Good Luck!
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Old 11-11-2009, 04:22 PM   #5
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Default Re: What file does it need?

GANZ has a section about this on their Customer Support page. Here is the link
http://customerservice.webkinz.com/cs/us_en/em.php
Click on "Did you see a totally different error message?" and then fill out the form.

If you want to contact GANZ, their link is in my siggy under "GANZ CONTACT INFO"

I hope everything works out well
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Old 11-11-2009, 05:38 PM   #6
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Default Re: What file does it need?

It's a glitch, like everything else, 'tis course.
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