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Old 11-09-2007, 02:17 AM   #1
winney98
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Default Unanswered: What do I do??? HELP!

Yesterday, i put in my Yellow Lab, and I was changing things around in my room and I got bumped off. When i went back on a couple seconds later, my yellow lab pet item was gone. The red pool you get with him. Then my daughter told me it aslo happened to her, and she lost her pink polka dot hoodie. My pool was in my dock, and my dock was pretty full, so i emptied it, but my daughters dock isn't that full. What do I do. Is there somone I can call? HELPPPP!!!
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Old 11-09-2007, 02:20 AM   #2
M2P
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Default Re: What do I do??? HELP!

That same eact thing happened to my fall poster!

Have you logged on and off of your account to see if it is an glitch? I think there is an number you can call but I don't know it!
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Old 11-09-2007, 02:21 AM   #3
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Default Re: What do I do??? HELP!

I went online to BBB and got their number and called them when I had problems. Left a message and someone called me like a day later took message about my problem and then handed off to someone else and they took care of everything just fine!
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Old 11-09-2007, 02:46 AM   #4
winney98
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Default Re: What do I do??? HELP!

Thanks, i willl try to get a hold of them.
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Old 11-09-2007, 05:45 AM   #5
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Default Re: What do I do??? HELP!

View Post Originally Posted by Winney98
Yesterday, i put in my Yellow Lab, and I was changing things around in my room and I got bumped off. When i went back on a couple seconds later, my yellow lab pet item was gone. The red pool you get with him. Then my daughter told me it aslo happened to her, and she lost her pink polka dot hoodie. My pool was in my dock, and my dock was pretty full, so i emptied it, but my daughters dock isn't that full. What do I do. Is there somone I can call? HELPPPP!!!
I'm so sorry you lost your pool--that's awful! And it seems to be happening a lot to many, many WEBKINZ players.

Here's in the phone number for GANZ: 1-866-932-5469.
And here is their e-mail address: support@webkinz.com

Good luck; I hope they help you.
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Old 11-09-2007, 10:37 PM   #6
winney98
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Default Re: What do I do??? HELP!

Thank you all so much, I wrote the number down and will call tomorrow.
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Old 11-09-2007, 11:28 PM   #7
Rachak32
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Default Re: What do I do??? HELP!

CONTACKED GANZ RIGHT AWAY! I HAD THAT HAPPEN TOO. I CAN NOT BELIEVE THAT. THEY SHOULD FIX IT BECAUSE I KNOW SO MANY PEOPLE THAT HAVE HAD THAT HAPPEN.

HOPE THAT HELPS.
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Old 11-10-2007, 11:17 AM   #8
flyingbanana
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Default Re: What do I do??? HELP!

go to this link and email them... tell them what happened and ask for some help.

http://www.webkinz.com/contact.html

hope that this will help you.
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