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Old 05-01-2008, 08:24 AM   #1
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Default Unanswered: What do I do about a glitch in my room?

There is a strange glitch in my room--- I can't seem to touch or move one of my cookbooks (the one I bought from arte that isn't in the W store). When I move the cursor to the cookbook, a square outside my room is highlighted instead of the book itself being highlighted. What should I do?
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Old 05-01-2008, 08:54 AM   #2
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Default Re: What do I do about a glitch in my room?

Have you tried logging out and then logging back in again? Sometimes that happens to me, but I forget what causes it! Tell me if that works or not!!!
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Old 05-01-2008, 08:56 AM   #3
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Default Re: What do I do about a glitch in my room?

Sometimes that works, if not, you may have to do a request to get it unstuck. I've had to do that a few times. I usually wait a few days to see if it fixes it self.
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Old 05-01-2008, 08:57 AM   #4
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Default Re: What do I do about a glitch in my room?

I've had the same problem sometimes with my blender or my sandwich maker. Logging out and back in fixes it for me.

If that doesn't work you could try clearing your cashe.
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Old 05-01-2008, 09:00 AM   #5
coolgrams1
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Default Re: What do I do about a glitch in my room?

I also have this problem with a blender in one of my rooms! I have tried everything to move it---It's obviously a glitch so the best bet is to e-mail Ganz and let them know at support@webkinz.com They told me they were aware of the problem and are trying to fix it. I hope this helps!
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Old 05-01-2008, 09:02 AM   #6
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Default Re: What do I do about a glitch in my room?

i dont no sorry
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Old 05-01-2008, 10:14 AM   #7
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Default Re: What do I do about a glitch in my room?

I have had this problem with a pinapple lamp and a ms. birdy plush for about 3 weeks, logging out hasn't fixed it, clearing the cache didn't fix it either - and of course this problem is not listed in the drop down boxes in the contact us area of the newspaper. I even tried changing the wallpaper and flooring hoping that would "unstick" them but it didn't work. I need to search and see if I can find an email or phone number to call them and get someone to fix this for me
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Old 05-01-2008, 10:19 AM   #8
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Default Re: What do I do about a glitch in my room?

Contact Ganz. They will help you. It may take a ahile though. It seems to be a common problem. Good luck!
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Old 05-01-2008, 11:02 AM   #9
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Default Re: What do I do about a glitch in my room?

Thanks for all the quick replies everyone! I emailed Ganz and will keep you guys updated.
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