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Old 08-07-2007, 01:08 PM   #1
jwhsm
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Default Unanswered: What do I do???

I just got a golden retriver. But I couldn't see the secret letters. I used internet explorer.
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Old 08-07-2007, 01:11 PM   #2
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Default Re: What do I do???

Is there something on the screen that says "if you can't see these letters, click here?"
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Old 08-07-2007, 01:12 PM   #3
jwhsm
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Default Re: What do I do???

View Post Originally Posted by larkrose
Is there something on the screen that says "if you can't see these letters, click here?"
No. There's not.
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Old 08-07-2007, 01:13 PM   #4
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Default Re: What do I do???

There usually is... Try to log out and restart again... PM me if it works!
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Old 08-07-2007, 01:14 PM   #5
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Default Re: What do I do???

aw i feel bad for you...try to press F11...it makes the screen a bit bigger...pm me too!!!
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Old 08-07-2007, 01:17 PM   #6
jwhsm
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Default Re: What do I do???

It didn't work.
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Old 08-07-2007, 01:20 PM   #7
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Default Re: What do I do???

I just had the same problem with my adoption. Just hit the back arrow once and retype your secret code. See if the numbers appear then. If not, do it again.

I did it twice, I think, and then it worked normally.
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Old 08-07-2007, 01:20 PM   #8
Bandie
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Default Re: What do I do???

I had the exact same problem when I adopted my black and white cat, I logged in and out 3 times and they finally popped up, but if you're still having trouble, email or call ganz........the number is 1-866-932-5469 and the email is support@webkinz.com, i think
Old 08-07-2007, 01:22 PM   #9
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Default Re: What do I do???

you have to go to your start menu and go to internet exploere there
make sure if you have aol its shut down
it happens to me a lot lately since the upgrade
when adopting
i do not like it lol

let me know if thatworks for you
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Old 08-12-2007, 06:46 AM   #10
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Default Re: What do I do???

that happened to me when i adopted my first pet, i just hit the back arrow and retyped my code and finally i could read the letters!
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