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Old 06-05-2009, 10:57 AM   #1
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Default Unanswered: What is crashing Internet Explorer?

Hi everyone,
In the last two days my Internet Explorer has a serious problem which cause it to pop up with the send error information to Microsoft box. After sending the information, it hangs Microsoft Explorer and requires that I use the Task Manager to cancel iexplore.exe.

The only two sites I had open were www.webkinz.com and www.webkinzinsider.com. The third time I was reading the Doug Saga by FIA on the home page. I hadn't logged in yet. As I received the error box from Microsoft, there was a web-site that it was trying to open. Here is the majority of it. I couldn't see the last few characters.

http://www.webkinzinsider/doubleclic...ms=%2731761522_

Is this something to do with an ad? Please help me to resolve this. Thank you for your help.

AuntietoEW
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Old 06-05-2009, 11:07 AM   #2
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Default Re: What is crashing Internet Explorer?

Same here. Mine is doing the NOT RESPONDING thing every 3 seconds. Then I have to
do the task manager, then you have to log back in and UGH..... I don't know....
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Old 06-05-2009, 11:39 AM   #3
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Default Re: What is crashing Internet Explorer?

I am sorry but there is not really much I can offer either.

What I always do when I am having issues is to clear my cache and reboot my computer.

Clearing Your Cache

Using AOL:From the "My AOL" menu, on the AOL toolbar, Click "Preferences", then Click "WWW". Look for the "Temporary Internet Files". Click "Delete Files", and then click "OK".

Internet Explorer 6:
At the top in the pull-down menus (File, Edit, Tools etc.), click "Tools", then "Internet Options". This will bring up a dialog with 6 tabs across the top (General, Security, Content...). Click "General"; then look for "Temporary Internet Files". Click "Delete Cookies". Then click "OK".
Click "Delete Files", then (if it appears, check off 'Delete all offline content', then click "OK"). Click "OK" again and this should clear all cached pages.

Internet Explorer 7:
From the Tools menu, select "Internet Options". Choose the "General tab". Under Browsing history, click "Delete"
Next to "Temporary Internet Files", click "Delete files". Click "Close", and then click "OK" to exit.

Netscape:
Up top in the pull-down menus (File, Edit, etc.), click "Edit", then "Preferences". Find "Advanced". Click the sign in front of the word, "advanced". You'll see "Cache, Proxies, etc..." Click "Cache". On the right you'll see buttons labeled "Clear Memory Cache," and "Clear Disk Cache". First, click "Clear Memory Cache". When the "?" dialog appears click "OK". Click "Clear Disk Cache", when the "?" dialog appears, click "OK". Click "OK" again to close the Cache Dialog box. This will clear all old info from your browser and the error should be finished.

Firefox:
Click "Tools" and select "Options". Click the "Privacy" icon. Click "Clear Now" in the Private Data area. Click "OK". Exit and re-launch the browser.

Clearing Cache on Safari 1.0 / Safari 2.0 for Macintosh OS X:
From the Safari menu click on "empty cache". When asked if you want to empty the cache? Click on "empty". Once that's done, from the safari menu click on "preferences". From the Security dialog box, select "bookmarks". Click on "Show Cookies". A list will show up with all the cookies left on the computer. Select "Remove all". Once they are removed, Click "Done". Close down Safari to get back to your desktop. Re-launch Safari and log back into Webkinz.
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Old 06-05-2009, 11:49 AM   #4
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Default Re: What is crashing Internet Explorer?

I haven't had that problem with Internet Explorer.
Have you tried another browser?
I mainly use Firefox and it works the best for me.
Google Chrome is also good.
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Old 06-05-2009, 11:50 AM   #5
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Default Re: What is crashing Internet Explorer?

i dont know why that is happening you could restart your computer or log out and log back in or you could use firefox (if you have it) instead of internet explorer
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Old 06-05-2009, 01:27 PM   #6
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Default Re: What is crashing Internet Explorer?

hello i really don't know what is going on with the net but the thing that i did was got me a new and faster net page and that is Mozilla Firefox now me net is working so much better and faster i could not ask for much more
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Old 06-05-2009, 01:29 PM   #7
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Default Re: What is crashing Internet Explorer?

Internet Explorer can be a very picky program. Sometimes there are applications on WI that it simply can't translate. If you have the option, I suggest using a different browser. My personal favorite is Google Chrome, but Fire Fox also works very well.

As far as this specific problem you all are having right now, I'll let Justin know about it so he can take a look. Perhaps there is a setting he can change that will make things easier for you IE users.
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Old 06-05-2009, 02:13 PM   #8
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Default Re: What is crashing Internet Explorer?

Hi everyone,
Thank you for all your suggestions! I do clear the Internet temporary files, cookies, and history several times a day. ALso, I have powered down the computer and brought it back up. These steps have not helped. When I am not logged in to Webkinz Insider, I do not have the problem.

There were two more Internet Explorer crashes this morning. Both times a advertisement was involved. There was a webisite that was trying to open that was shown in the bottom bar.

Here is the one from 10:28 am Pacific time. I could not see the last few characters.:

http://www.webkinzinsider.com/double...273176522_1124

This is the one from 11:28 am Pacific time. I could not see the end of the address.

http://googleads.g.doubleclick.net/a...6jHh1e70MCNtwG

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Old 06-05-2009, 02:38 PM   #9
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Default Re: What is crashing Internet Explorer?

I have this same problem alot. I never had this problem until I got a new computer so I always thought it was something to do with vista. I never click on ads, so mine has nothing to do with ads, but I have noticed that it is almost always when I'm on WI. It very rarely happens on WW or any other sites. It has a few times, but about 95% of the time on WI. Mine just freezes up and says Internet Explorer not responding. I have to use the task manager to get out of it and restart the IE.
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Old 06-05-2009, 07:07 PM   #10
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Default Re: What is crashing Internet Explorer?

Hi RajahDT4,
Thanks for your response. I never click on ads, either. The problem is that some of the ads are sent to your current page many times in order to "get your attention". It is similar to a highway billboard that changes the picture every 5 seconds to grab your attention. On a web-site it can be another version of the same company's ad or it can be a different company's ad. Some of the ads are animated so they never stop moving.

I don't have Vista. This computer has Microsoft Windows XT level 5.1. The next time IE hangs up for you, look in the bottom light tan bar where it shows the status of websites that are being accessed. If it hangs, you will know the web-site that IE was trying to load.

AuntietoEW
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