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Old 12-16-2009, 09:28 PM   #1
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Default Unanswered: What are the chances of Ganz helping my daughter?

My daughter was in the trade room. She put up 3 good items for their 3 good items. She hit the initial trade button - but then the game sort of froze up. When it unstuck, she noticed that there were only two items. She was unable to click reject and they got her 3 items for the lesser two - the one gone she really wanted!

So she wrote to Ganz almost immediately. Wondering if anyone has had any luck recovering ill gotten items?


Thanks in advance for answers!

YLM
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Old 12-16-2009, 09:36 PM   #2
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Default Re: What are the chances of Ganz helping my daughter?

I would assume they would help her if you explain it the way you just did. Since it was a technical error and not a scammer, it's their fault the trade wasn't what your daughter expected. I would call them though, you will be able to talk with someone and explain your situation.

I've heard of people in situations like yours. GANZ usually gave them their items back, but they had to be persistent. Also, most the time e-mailing them doesn't work. GANZ will just send out one of their automated standardized e-mails that really doesn't answer your question.

Their number is 1-800-WEBKINZ.

Good Luck!

Last edited by E-Angel; 12-16-2009 at 09:42 PM..
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Old 12-16-2009, 09:37 PM   #3
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Default Re: What are the chances of Ganz helping my daughter?

I really hate to sound negative, but I doubt if there is anything GANZ will do. They know that scammers are in the trading room, which they do monitor, but I have never heard of them actually returning items.

More often than not, every post that I have read, the post has said that they have contacted GANZ but to no avail. Most of the time, GANZ replies that if "things are missing from your account it is because you gave out your password".

I once tried to put a Dr. Quack plush into a rattan toy box. After 3 tries the plush was gone, but nowhere in my "house" not another room, nowhere. I contacted GANZ and they told me that it was impossible for that item to disappear. I must have given someone my password.

Good Luck to you and I hope that things work out for you.
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Old 12-16-2009, 09:42 PM   #4
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Default Re: What are the chances of Ganz helping my daughter?

If she wrote to them ON webkinz, then the chances are not very likely.

I suggest you call them, you may have better chances.

Good luck, I hope your daughter gets her items back!
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Old 12-16-2009, 10:03 PM   #5
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Default Re: What are the chances of Ganz helping my daughter?

My experience with Ganz is that they will not do very much. I'd also like to advise that if you are ever in that situation again, clicked the x to close the entire game before the trade ends. There have been times that has helped me.
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Old 12-16-2009, 10:08 PM   #6
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Default Re: What are the chances of Ganz helping my daughter?

I have talked to Ganz before about lost items, and they firmly said "Ganz is not responsible for lost virtual items". I was able to prove that my outfits were missing, because my estore outfits were also gone...and I was pretty adament that I needed a resolution. I think that you (as an adult) call, you will have a better chance, but I also think it's highly unlikely. They told me they cannot track trades, so they would be going on your word alone.

The Ganz rep sort of eluded to the fact that I might have given my password out, to which I had to swallow my pride, and explain that I am an adult, and that no one has access to my account. (I wonder what she thought of me?)

One thing that completly turned my conversation with the Ganz rep around was when I told her I had a thread on my topic on Webkinz Insider. She definently knew what that was, and I had all my outfits back within 5 minutes. So Ganz is reasonable. I think you will get the best result if you talk to the rep with respect and kindness, and ask to talk to a supervisor if you need to. Best of luck to you! Let us know how it turns out.

Last edited by Bindidog; 12-16-2009 at 10:11 PM..
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Old 12-16-2009, 10:19 PM   #7
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Default Re: What are the chances of Ganz helping my daughter?

Maybe you could call Ganz?
But I really don't think that you can get items back once you trade....
IDK :\
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Old 12-17-2009, 08:38 PM   #8
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Default Re: What are the chances of Ganz helping my daughter?

I don't know. . .

Ganz often says they are not held recponcible for what goes on in Webkinz World.
They claim they cannot assist in cases where you items were either stolen, lost, or mistakenly sent or traded. (this case)

I would say no... but it would probably be better to call Ganz... Have you even thought how many letters they recieve and how long it would take to get to your daughter's?
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Old 12-18-2009, 02:52 AM   #9
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Default Re: What are the chances of Ganz helping my daughter?

It almost sounds like a scam, actually. Sometimes people try to pull out one item just before they hit the trade button, and sometimes the picture is still there, but the item is not. So when the freeze-up happened, that may be when the picture disappeared, but chances are the item was gone before then.

I'm doubtful that Ganz will do anything about it, though you can try.
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