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Old 01-27-2008, 02:40 PM   #21
hosamama
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Default Re: What Can Be Done?

ok. this will take several minutes, but pretty sure i have a solution, For some reson firefox has been behaving better then explorer. so go to firefox.com download firefox 8.0 or whatever the free one is than log on using firefox. Should work.
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Old 01-27-2008, 02:45 PM   #22
I ♥ My eGirlz
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Default Re: What Can Be Done?

I have two suggestions for you to TRY...

Im not an expert but I can't log on at work bc IE has a white screen, so I downloaded FIREFOX internet browser. I also downloaded it at home too so I can have two accounts open together.

My other suggestions is to go to flashplayer.com I THINK thats right and redownload the flash player. A white screen usually means you need to update your flash player.

Yes I have a white screen at work BUT that is bc my computer at work is on Windows XP with a firewall that no one can seem to remove.

Firefox is awesome and runs sooooo fast!!!

Please try those suggestions and I hope it works out well for you. =}


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Old 01-27-2008, 02:50 PM   #23
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Post Re: What Can Be Done?

I am a computer tech, you've gotten some good advice so far with the clearing of the cache suggestion. Depending on where you're getting stuck (can't even get to webkinz.com or login hangs on logging in or ?) but the clearing the cache, rebooting, closing internet explorer and reopening it (all of what you have done so far) should have fixed it.

I have a few ideas as to what the problem is, but fixing them on this forum probably isn't your best bet. If you really want to get on, and I am betting you do, I would just do this to get you on now - and then you can deal with getting back your usual way later...

Go download and install Firefox. It is a program that allows you to see webpages just as you do with internet explorer, but does it in a slightly different way. Some people like it since it's not as vulnerable to viruses, spyware, and other problems. Some people have said it's faster, but I am not sure if that is true.. Of course it's absolutely free, pretty small download (under 6 megabytes).

Here is the direct link right from the maker's website.
http://download.mozilla.org/?product...win&lang=en-US

Here's a link to the info page about it, if you want to learn more about the program before you try it:
http://www.mozilla.com/en-US/firefox/

There are other free web browsers to use as well. I personally use Opera as an Internet Explorer substitute and Webkinz works fine. More people know about Firefox, which is why i promoted that one.

Now, that gets you online to Webkinz.com from home. My guess as to what might be your problem with Internet explorer might be as simple as your Adobe Flash needs to be refreshed, or your internet connection is too slow to deal with Webkinz, or you have some sort of spyware/virus bug effecting you. I am betting on the Adobe flash fix. If you want advice on how to fix that sometime, PM me and I can send you instructions.

Hope it helps, have a nice day,
-WC-
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Old 01-27-2008, 02:51 PM   #24
Buizel Master of Hyr
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Default Re: What Can Be Done?

View Post Originally Posted by HollisterChicka
Dear WI Members,

I cannot get on my webkinz account.. whenever i go to the webkinz home page , it looks like what is shown below. I dont know what is wrong. My webkinz account works on my neighbors comupter.. Please help! What can i do?? This doesnt need to happen during winterfest! AHHHH help!
Ok ok the file isnt uploading so i'll just tell you what the thing looks like.. It just all white and it's not loading.. at ALL.

---------- HollisterChicka added 4 Minutes and 32 Seconds later ----------

does anyone know? I wanna catch snowflakes too !
Same thing happened to me. Here is what I did:
I kept pressing the log in button and the new member button (alternating between the two and closed the widows except for the Webkinz homepage).
I went to an other site and closed the window.
I restarted the computer and went to webkinz and became able to log on.
That is what I did to get on webkinz world (takes forever).
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Old 01-27-2008, 02:52 PM   #25
Webkinz :)
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Default Re: What Can Be Done?

Well, glad a few other computer geeks were thinking what I was thinking.

-WC-
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Old 01-27-2008, 02:52 PM   #26
Wacky Holidays!
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Default Re: What Can Be Done?

You need to allow pop-ups for the webkinz site. For some reason, lately I have been getting a message (pop-up) from the Adobe Flash Player saying that a script is running slowly and may make my computer become unresponsive...do I want to stop the script.... You need to say no to this pop up and allow the script to run, otherwise the Webkinz page won't load. I have gotten this message when 1) trying to get my items from storage, 2) going to the daily/hourly activities, and 3) just trying to log on. It doesn't always happen, but sometimes it does. If you have pop-up blocker on, you will not get this message, and nothing will load.

Do you even get the login page?? This happens to me after I have the login page, and try to log in.
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Old 01-27-2008, 02:54 PM   #27
Buizel Master of Hyr
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Default Re: What Can Be Done?

View Post Originally Posted by Batman
Same thing happened to me. Here is what I did:
I kept pressing the log in button and the new member button (alternating between the two and closed the widows except for the Webkinz homepage).
I went to an other site and closed the window.
I restarted the computer and went to webkinz and became able to log on.
That is what I did to get on webkinz world (takes forever).
I was on mozilla firefox (internet explorer doesn't work on my computer). You can try it any way.
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Old 01-27-2008, 02:56 PM   #28
broooke03
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Default Re: What Can Be Done?

View Post Originally Posted by WildCard
Well, glad a few other computer geeks were thinking what I was thinking.

-WC-
LOL I work in tech support as well. Not so fun, but it pays for the degree!
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Old 01-27-2008, 03:04 PM   #29
Webkinz :)
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Default Re: What Can Be Done?

View Post Originally Posted by tropicalstars
LOL I work in tech support as well. Not so fun, but it pays for the degree!
Keep at it. Tech support is the best way to prove yourself to move up. I took the systems administrator direction. More stress but less dealing with end users and better pay.

-WC-
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Old 01-27-2008, 03:55 PM   #30
David A (L)
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Default Re: What Can Be Done?

anyone? please??

---------- HollisterChicka added 0 Minutes and 51 Seconds later ----------

View Post Originally Posted by tropicalstars
I don't think Ganz helps with computer issues.
First of all, what browser are you using? Internet Explorer, Firefox, Opera, AOL, etc?

Also, do you have flash player installed? That could be a huge part of your problem.

I use internet explorer... and i'll have to ask my dad that question.. lol

---------- HollisterChicka added 0 Minutes and 44 Seconds later ----------

View Post Originally Posted by whosawhosa
ok. this will take several minutes, but pretty sure i have a solution, For some reson firefox has been behaving better then explorer. so go to firefox.com download firefox 8.0 or whatever the free one is than log on using firefox. Should work.
i will try. thanks for your help

---------- HollisterChicka added 1 Minutes and 54 Seconds later ----------

View Post Originally Posted by Batman
Same thing happened to me. Here is what I did:
I kept pressing the log in button and the new member button (alternating between the two and closed the widows except for the Webkinz homepage).
I went to an other site and closed the window.
I restarted the computer and went to webkinz and became able to log on.
That is what I did to get on webkinz world (takes forever).
i will try.. might work.. lol thanks guys! Im getting soo many great suggestions!

Last edited by HollisterChicka; 01-27-2008 at 03:55 PM.. Reason: Automerged Doublepost
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