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Unanswered: What about my wasted KC with the H/H/H?
I have a Webkinz family of almost 50 pets & I got stuck with the low H/H/H a while back. Well, I used to have around 10,000 KC and now I have around 4,000. I seriously don't want to waste my KinzCash on my pets, but I don't want to be mean to them and let them starve. Even my inactive pets are getting way down there. What should I do? I don't want to sound like a complainer and call GANZ about it, but what's a Kinz loving girl to do in a mess like this? I need my KC. I need it.
So what should I do? I need to get this sorted out before I go broke because of my always hungry pets.
What I do, is do all my daily activities to get money. I set my budget, and buy as much food as I can without going over. I usually buy White Rice, and feed my webkinz as much as they will eat. Once they are all around 50 hunger, I get them two special foods[play games to earn money, or answer quizzies].
I read one thread today where a mom phoned for her kids and got a very helpful customer service rep who gave an undisclosed amount of KC to help get the HHH levels back up; other callers have received less than helpful, even rude replies. You can try calling and hope to get a helpful rep.
Justin has a great note on the problem on today's front page--that's what everyone is suggesting you read. Sounds to me like Ganz is going to modify the programming so it won't affect inactive pets, won't hit all your pets if you are not online, and won't be as severe. So, if you don't get online much, your active pet will decline more gradually in HHH, as it misses you and is hungry. The others will be OK; apparently they recognize now that a lot of us have huge accounts and can't play with all the pets so readily or often!
But I'm not sure these programming changes will help restore those who have been affected by this so far. Just eliminate worsening and repeated HHH syndromes in our accounts. You may have to call Ganz to get some kind of restoration help for your account. I'd put in a call now, as they are overwhelmed with calls--I've been waiting since Sunday with no call-back yet on a locked account issue, for example.
My experience with customer service reps is that they have been most cordial, pleasant, and helpful. Not sure if the rudeness is a perception, or real, or how the people who experienced the rudeness treated the customer service reps, either. As you may have seen, some of our members have been very severly impacted by this, with upset, crying children, etc. and they may have been quite enraged when calling for help, understandably. If you call, remember the rep didn't create the problem. They will be more likely to want to help you if you are cordial with them. You can tell them how the problem has impacted you and your family while still treating them respectfully. If you are not over 18, have your parent or guardian call for you. But I think you should call. Good luck!
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