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Old 08-12-2009, 10:35 PM   #21
Diabetes Awareness
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Default Re: weird ganz representative

I called one time and also got a person who didn't know alot. It was awhile back, before they fixed the glitch with the charm forest tiara. When I didn't get mine, I called. The person that I talked to had no idea how it worked. She ended up reciting the user agreement and telling me that there was nothing she could do. I wrote to them and told them about the unhelpful employee. I wasn't so much complaining about not getting the tiara, but about their employees not even knowing how things worked and because of not knowing, she had accused me of already getting it and trying to scam another. I told them how unprofessional it was and how insulted I was. They apologized and gave me my tiara. I try not to complain too much about Ganz. I understand they are trying their hardest with all the glitches and everything. I believe they work hard to make such a great website for us. However, I do expect the employees to at least know how the site works.
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