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Old 05-03-2007, 07:53 AM   #1
fairytaledreams
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Default Unanswered: Website Froze on us...

Yesterday afternoon my son just completed a fence painting job and passed and as the "W" came up before it goes back to Tabby's office the website froze up! When I logged him back in he was not awarded his kinz cash and I tried to get him back into the employment office and it said we had to wait another 8 hours. Is it a waste of my time to report this? Will the tech people at the website even care? Is it a lost cause for hoping they will still award him his cash? He was so upset and it broke my heart to see him frustrated as he is just getting started (only been on 2 1/2 weeks). I am helping him build up his rooms and I tell you, I am having the worst time coming up with kinz cash other than doing Quizzy's with him. Thanks for the help )

Mom of members,
fairytaledreams
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Old 05-03-2007, 09:53 AM   #2
rleong
 
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Default Re: Website Froze on us...

You know, I think that it had to do with them putting the clubhouse back up... It was strange that it went down so early.
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Old 05-03-2007, 10:00 AM   #3
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Thumbs up Re: Website Froze on us...

It is absolutely not a waste of time to report this.

We were having issues with my sons site but not my daughters and I used the reporting problems link and I heard back two days later with a personal email (not a form type one) that they were looking into it. I was awarded my missing things and have had no problems with his site since, so absolutely send in a note. They also included a way to contact them if I continue to have problems.

Be sure to put in his user name and detail the time and location of the occurance. I have heard a lot of posters on here say that Ganz is terrible at responding but I had the opposite reaction, it was dealt with swiftly on-line.

Good luck to you, I know how disappointed the little ones get when it's not working properly!

Here is the link I used for service, it is different than others I have seen and wasn't too easy to find, try it as you can enter your own info and explain properly.

Let me know if it works out for you!
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Old 05-03-2007, 10:02 AM   #4
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Default Re: Website Froze on us...

sorry here's the link

http://www.webkinz.com/contact.html

and I agre with Justin, it's freezing up a lot, every time my son tries to play a game, even if he's not in the clubhouse today, it ends up freezing on him, hope that gets better, he has so enjoyed playing on the site, but has to keep calling me in today for all the freezing issues!
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Old 05-03-2007, 12:12 PM   #5
fairytaledreams
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Default Re: Website Froze on us...

View Post Originally Posted by turtlebratz
sorry here's the link

http://www.webkinz.com/contact.html

and I agre with Justin, it's freezing up a lot, every time my son tries to play a game, even if he's not in the clubhouse today, it ends up freezing on him, hope that gets better, he has so enjoyed playing on the site, but has to keep calling me in today for all the freezing issues!

Oh, thank you so much. I will write them now ) I appreciate your help!!!
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