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Old 04-24-2009, 01:24 AM   #11
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Default Re: Webkinz World Sent Me a Mail That Doesn't Open!! Pictures Included.

I tried to send two kinzpost letters to my daughter and they said they couldn't go, there was a problem. Well, my daughter got them and couldn't open them, so called Ganz and they said they are aware of the problem and are working on it. On another note, I won the eager beaver game in the tournament today, then was told my score was greater than the maximum reasonable score, so didn't get the score or the KC. Then played it on my other account, not in the tournament, got a much higher score and got both the score and KC. I get very few trophys, so is rather disappointing to not get what I earned on a game. Guess I should stay out of the tournaments.
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Old 04-24-2009, 01:43 PM   #12
call me Ashley. [=
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Default Re: Webkinz World Sent Me a Mail That Doesn't Open!! Pictures Included.

View Post Originally Posted by meamanda
I have also had this problem since april 1st! Every time I log in I try to open it and it dosen't say anything, it just looks like this and dosen't open:
Click the image to open in full size.
I wonder what is going on?
Yes! This is what itooks like!
View Post Originally Posted by jazzymom43
I have had the same problem for about 4 or 5 days. I have a letter from a friend that will not open, and Ihaveto log out and log back in to get it off the screen. I e-mailed Ganz, but have only gotten the standard canned response (our tech team knows and is working on the problem......) in return. Haven't felt it urgent enough to call yet.
I called and it didnt really help.
View Post Originally Posted by walkingbetty
I tried to send two kinzpost letters to my daughter and they said they couldn't go, there was a problem. Well, my daughter got them and couldn't open them, so called Ganz and they said they are aware of the problem and are working on it. On another note, I won the eager beaver game in the tournament today, then was told my score was greater than the maximum reasonable score, so didn't get the score or the KC. Then played it on my other account, not in the tournament, got a much higher score and got both the score and KC. I get very few trophys, so is rather disappointing to not get what I earned on a game. Guess I should stay out of the tournaments.
Good luck!
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Old 04-24-2009, 03:50 PM   #13
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Default Re: Webkinz World Sent Me a Mail That Doesn't Open!! Pictures Included.

Hmm ... that is strange!
I have a few suggestions, though I think they've been suggested before:
  • First, close your window, and start the next 2 steps:
  • Clear your cache
  • Refresh the page
  • Restart the computer
  • Try all browsers (IE, Firefox, Safari ...)
If that doesn't work, you could ask a friend to send you a small gift, and see if that works.
I don't think I've experianced that, but I haven't completed a trade since a few days ago ...

Hope we help figure it out soon! and Good luck!
~♥~ Catherine ~♥~
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Old 04-24-2009, 03:54 PM   #14
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Default Re: Webkinz World Sent Me a Mail That Doesn't Open!! Pictures Included.

That is really weird I hope it gets fixed (i usually get a lot of problems on my accounts but lately i havent been!!)
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Old 04-24-2009, 04:53 PM   #15
Pitsker
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Default Re: Webkinz World Sent Me a Mail That Doesn't Open!! Pictures Included.

i have ha this problem before to, but i read that it was just a glitch, an that is most likely it. i hope this helped

sorry i foregot to add the d in and

and in had sorry

Last edited by springgirl; 04-24-2009 at 04:53 PM..
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Old 04-24-2009, 05:53 PM   #16
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Default Re: Webkinz World Sent Me a Mail That Doesn't Open!! Pictures Included.

I'm sorry you are having this problem. I can't suggest anything new, besides what has already been suggested.
I know it would be annoying. Someone took the time to send you something and you can't even find out what it is.
I hop it is fixed soon.
Have a better weekend.
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Old 04-24-2009, 06:04 PM   #17
I Rules!
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Default Re: Webkinz World Sent Me a Mail That Doesn't Open!! Pictures Included.

I have the same problem and I wrote to them and called them. They said that I found a glitch. My mail has been in my dock since march 1st. Sometimes I can open it but the second time it freezes and I have to log out and log back on.
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Old 04-24-2009, 06:45 PM   #18
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Default Re: Webkinz World Sent Me a Mail That Doesn't Open!! Pictures Included.

sometimes ganz gets stuff sends thing to people that they acciedntly said it to then they notice . so they retrieve it back. i have had that problem and that's what they told me .....
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Old 04-26-2009, 02:45 PM   #19
call me Ashley. [=
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Default Re: Webkinz World Sent Me a Mail That Doesn't Open!! Pictures Included.

It wasn't a package. It was a letter.
And nothing works!! Please help!
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Old 04-26-2009, 03:16 PM   #20
cookiecrumbles
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Default Re: Webkinz World Sent Me a Mail That Doesn't Open!! Pictures Included.

The same sort of thing happened to me! I have two letters from "Your furry friends at Webkinz". Whenever I try to open them, they envelope gets stuck on my screen!
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