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Old 07-21-2009, 10:15 PM   #1
cbbjmom
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Default Unanswered: ww not loading? or a hacker?

My daughter and I have tried all 4 of our accts(asian included)and we go to give our pets a boost with the daily heart and we get a "sorry you must be logged off now ganz message".
The worrisome part is we have nothing in our docks, codes logged in don't show what we won just tell us(example) "you have won a. Piece of series two theme can you collect it all?"
The rooms are empty the pets are in the areas of their beds SHOULD be.
I haven't added any strangers, some accts. Don't even have friends(her pops). We have ALL our money just no stuff!
We have changed passwords and cleared cache and restarted computer.
Any suggestions?
This also happens on other browser( have done firefox. Am using internet browser.)
Thanks!
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Old 07-21-2009, 10:25 PM   #2
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Default Re: ww not loading? or a hacker?

I think its time to call Ganz. When something that bizzare happens they are the best ones to help you figure out what happened. Since its all of your accounts though it sounds like a computer problem to me. The fact that you are getting logged off doing certain things makes me wonder if the java scripts on WW are giving your computer fits. How is the virtual memory file on your computer? Sometimes mine gets full and websites can't function with it and it shuts my stuff down. I wish I could help more. I would call Ganz and see if they can check on your accounts to make sure they are okay. My other suggestion is go to a friends house and see if you can log onto your accounts there. If you can then you know its your computer. Try this before you contact Ganz. Because if its your computer Ganz can't help you with that. Then its just a matter of trouble shooting where the issue is.

Also maybe your multimedia section on the Internet Explorer is not all checked.

Open Internet Explorer
Click on Tools
Click on Internet Options
Click on Advanced
Click on Multimedia
Then look at all the boxes and see if they are checked. If not check the ones that are not and see if that helps.

On Mozilla you can also check your java and make sure its enabled

Click on Tools
Click on Options
Are all the java boxes checked?

Last but not least you could have a corrupt flash player. Try downloading the newest version and maybe that would fix your flash player if it was messed up in some way.

If none of this works I am at a loss as these are my only ideas at the moment.

Last edited by Tula; 07-21-2009 at 10:39 PM..
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Old 07-22-2009, 04:37 AM   #3
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Default Re: ww not loading? or a hacker?

I had weird things happening to me today as well. Stuff disappeared and it logged me out all the time too. Try clearing your cache again and logging in again and see what happens. WW is also doing server maintenance right now in all zones, so maybe they'll fix whatever was screwy today.

Hopefully it will be fine tomorrow!
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Old 07-22-2009, 08:13 AM   #4
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Default Re: ww not loading? or a hacker?

Its probably a glitch,because with a hacker you would rather lose money when they sent it to their account,or have more money when the sold it. Have you checked you dock? Try clearing your cache,and if that doesn't work contact Ganz. Hope I helped!
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Old 07-22-2009, 10:14 AM   #5
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Default Re: ww not loading? or a hacker?

Call Ganz, that is too weird and neds to be solved

Good luck!
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Old 07-22-2009, 10:32 AM   #6
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Default Re: ww not loading? or a hacker?

Something like this has happened to me. You need to contact Ganz. I do not know for sure but it MAY be a hacker. I have done a post on how to stop hackers, and provided the link below:

http://www.webkinzinsider.com/forum/...ackers-532989/
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Old 07-23-2009, 07:53 PM   #7
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Default Re: ww not loading? or a hacker?

Hey did you ever get this resolved? I have been thinking about it. Let us know.
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Old 07-23-2009, 09:21 PM   #8
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Default Re: ww not loading? or a hacker?

There is no need to worry as you are most likely experiencing a glitch.
I would try clearing your cache and restarting your internet browser
and then try logging in again. If items are still missing, I would try contacting
Ganz, they should be able to help fix the problem.

- Midnights Bliss
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Old 07-24-2009, 02:05 AM   #9
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Default Re: ww not loading? or a hacker?

Thought of you today...I was in one of my rooms where I had recently stored 6-8 more items. The new items were there, but NONE of the others! Figured it was a glitch. The next time I went back to the room, everything was there. Hope that happened to you too! Do let us know--some of us are worried about you!
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Old 07-24-2009, 07:03 AM   #10
cbbjmom
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Default Re: ww not loading? or a hacker?

Hi! I did everything Tula said and still had a empty rooms I contacted ganz who were great and helped a lot(my first time I've ever had to call so I was nervous). They checked said it was a glitch due to all the maintenance over the past few days. Specifically the zingoz celebration and login pages changes we now have ALL our accts. Up and running!!
Even tho we had less than 31 items in dock they sugessted that we empty it out as much as possible.
Thank you all for your help!
bennysmommy1 is offline Female
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