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Old 12-25-2007, 10:56 AM   #1
WaylonJennings
 
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Default Unanswered: WW lost my present from a friend

I signed on this morning (about 10am KT) and couldn't get on at first so I kept trying. I got on finally and got my Christmas package from WW. In my mail I had the happy holidays card and then a Christmas package from an Angel/Friend. I opened the card with no problems but then tried the package from my friend and got the "please wait" message. I waited and waited. Then nothing happened and it was if i hadn't clicked on the package. It was still there unopened but clicking on it did nothing.
Since the package was still upopened and still in my mail I signed off and then back on. Now the package is gone and nothing new is in the dock. I can't imagine the nightmare of trying to call Ganz today to fix it. But I definitely wanted to post this so I have a record of what happened and to see if others had that problem.
What's the best way to deal with this? Thanks
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Old 12-25-2007, 11:36 AM   #2
mudturtledove
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Default Re: WW lost my present from a friend

The same thing happened to me too. Not only that but my Christmas cookie is missing from my dock. I am hoping that when the webkinz server calms down later that it will catch itself up and my stuff will reappear.

Happy Holidays =-)
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Old 12-25-2007, 11:45 AM   #3
xxsimplystarburst
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Default Re: WW lost my present from a friend

That happened to me as well.
It's because there are soo many people that are trying to log on to webkinz, since it's Christmas!
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Old 12-25-2007, 11:57 AM   #4
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Default Re: WW lost my present from a friend

yeah, it happened to a LOT of ppl! since its x-mas webkinz servers are down. i didnt lose a x-mas package, but my sister lost a hot tub and exclusive game table AND an SUV because she was moving it in mid air and ganz logged her out. They have such ANNOYING glitches. srry to hear about your package.
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Old 12-25-2007, 12:47 PM   #5
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Default Re: WW lost my present from a friend

i have a package its still there even though i sign in and out but it wont lt me open it .it gives me the same please wait sign and then later just stops as if i didnt click it.Im glad it just wasnt me i hope also that they fix it and let us open are x-mas gifts...also merry x-mas everyone.
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Old 12-25-2007, 12:57 PM   #6
olemiss
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Default Re: WW lost my present from a friend

Hopefully, once the site slows down you will be able to open it. For about 3 days we have been getting that please wait message when opening mail. Usually we have to sign in and out again and eventually we will be able to open the letter or package. It happened to my daughter this morning and later she was able to open her package. Good luck
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Old 12-25-2007, 02:28 PM   #7
Lil Kinz
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Default Re: WW lost my present from a friend

My daughter and I have been sending each other presents kinda like an advent countdown. Last night they were all in the mailbox and today they are all gone. There is nothing in either of our mailboxes. The real shame is there were lots of expensive things there. Has anyone else found their mail missing? The glitches here are putting a damper on our Christmas. Hope they can fix this!
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Old 12-25-2007, 04:19 PM   #8
TootieFrootie
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Default Re: WW lost my present from a friend

There are so many people trying to send Christmas gifts to their friends and stuff, that is just on overload.
Too much for their system to handle.
I sent my mom a Christmas gift, I hope it works.
It says on the front page there is a traffic load but it should die down as the day nears it's end.
I hope your package turns up!
Merry Christmas
Old 12-25-2007, 04:26 PM   #9
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Default Re: WW lost my present from a friend

mines disappeared but then reappeared im happy.but i cant send anymore
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Old 12-25-2007, 04:32 PM   #10
webbieqtpi
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Default Re: WW lost my present from a friend

That happened to me today too. I think it's because today is Christmas and everyone is trying to get on and there are too many people that are trying to get on. I couldn't open a gift from my cousin and the unopened letter just stayed in the middle of the screen on my laptop and wouldn't go away so I gave up on it and I'll try it again tomorrow.
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