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Old 02-17-2010, 11:17 AM   #1
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Default Unanswered: WW on laptop issues

Is anyone else only getting a half screen when they try to log onto WW? I'm getting the full Valentine screen, then when I click to log in, only the top half of the screen opens up. I can log in, but still only see my account on the top half and the Valentine screen's lower half on the bottom. I never had a problem like this before today. Someone in the General Discussion area posted a link and I was able to get in to almost a full screen using that. But still couldn't see below my pet's name, so was unable to watch HHH levels, nor could I see my dock. And there's no scroll bar to let me do that either. I've tried clearing my cache, logging out and in...nothing.

Anyone else or is this isolated to my laptop? If so, I'll start checking settings, although I'm not really sure what they should be for WW snce it was always working fine before and never thought to look. I'm just on a Dell 1520, normal laptop, not a netbook or any of the smaller units. Thanks for any thoughts.
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Old 02-17-2010, 11:19 AM   #2
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Default Re: WW on laptop issues

I have no problems with my Laptop, (mine is a Dell too) I have the full screen showing.

Hope you sort this soon.
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Old 02-17-2010, 11:26 AM   #3
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Default Re: WW on laptop issues

On my laptop (widescreen; DELL), it has like 5-10 pixels cut off on the bottom so it shows half of the kinzphone. Not sure about yours though. It sounds weird. If you have the same laptop that I do, then I don't know about your problem. Try sending an e-mail to GANZ about it.
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Old 02-17-2010, 11:39 AM   #4
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Default Re: WW on laptop issues

I have had problems when using my mom's laptop at her house. My new laptop gave me a little problem, but now I know how to work through it.

Here are a few tips that have worked for me:

1. Make sure the window is not maximized - extend the window as far open as it can go by clicking and dragging each of the four window edges.

2. Close as many toolbars as you can - (tools -> toolbars on internet explorer, not sure on any other broswer). The only toolbars I keep open are the url address bar and the tabs bar.

3. Hide the taskbar on your desktop. Your computer may be different, but it is the taskbar and start-up menu property menu. Then you click the option to auto-hide the taskbar.

I hope this helps. Good luck!

P.S. If you still have issues after trying this, you might experiment with using alternate screen resolutions. You can access this by right clicking on your desktop, then click properties or personalize, then open your display settings. Write down your current settings so you can put it back if you need to.
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Old 02-17-2010, 11:47 AM   #5
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Default Re: WW on laptop issues

I used to have problem with WW on my dad's laptop, but now I just deal with them. If it's slow, just be patient.
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Old 02-17-2010, 11:52 AM   #6
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Default Re: WW on laptop issues

Have you tired updating your flashplayer? i just thought of that,thats what my Compaq's problem was.
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Old 02-17-2010, 11:59 AM   #7
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Default Re: WW on laptop issues

My laptop (is a Compaq) and I have no issues that are MAJOR. When I log in I just can't see like a centimeter of the Webkinz screen when in "small" form. By that I mean not taking up the ENTIRE screen. Just enough to not need a scroll bar. So i can hardly tell like when i have a NEW GIFT. But you can kind of see the blue at the top. Sorry about your problem! Try taking the Dell in for service!
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Old 02-17-2010, 12:12 PM   #8
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Default Re: WW on laptop issues

Thanks, everyone, for the comments and suggestions. I'm working through them all to see which of them might work before I close this thread. I did blindly update Adobe yesterday, so it could be a bad update to the flash player. I didn't think to get into WW right after I did that. So I'll be checking that, too. I really appreciate the assistance!
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Old 02-17-2010, 12:35 PM   #9
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Default Re: WW on laptop issues

Have you tried using different browsers to see if that changes anything? Good luck!
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Old 02-17-2010, 02:03 PM   #10
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Default Re: WW on laptop issues

Well, that's interesting. While I still miss a small portion of the phone and mailbox icon, I can get in just fine using Firefox. So what on earth is going on with IE that I only get the half screen...the mystery deepends.

But clearly, this is an isolated problem and it sounds like a setting got very messed up somewhere in the last 24 hours. Thanks again, everyone! If anyone has any IE thoughts, please let me know as I prefer to use that browser over the others.
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