Rare times in local KT. Place your mouse over times and items for time conversions and info.
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[quote=nyisutter;5611739]Thanks. Will call them. Also need to talk to them about the rooms my kids didn't get back in December. (2nd pets) Do I leave info with secret codes and such on the message or just tell them the problem and give them that info when they call back? All you need to do is leave your name and phone number.
only leave your name and phone #
when they call back they will ask the problem and they will ask your account name...they shouldn't need secret codes or passwords....they will ask you to verify the birthdate on the account
there is no need to yell at them..kindly explain the situation and they will replace your items. They know they have a glitch and they have been working hard over the past week to fix it...some people are adopting with no trouble others are having problems which probable makes its harder for them to figure out the problem. I adopted a potm today with no issues last weekend i had a problem adopting a kangaroo....it just depends...yelling at someone never solves the problem
I didn't have any problems and my pet received a bunch of stuff. I'd love to known who starts all these glitch rumors. the reason they are having all the problems is because so many people who really don't have anything missing are calling a trying to get stuff that their account didn't really earn. that causes others to suffer real losses and Webkinz isn't going to keep giving stuff back any more unless it was actually in your account . they are changing the way events on different time zones run so they don't run the same & arte will show a different time @12 am EST & again before 6 am EST it will change again for rare items ( If you are @ that Level in the curio shop) Hope these tips help.
[quote=nettne;5612754]I didn't have any problems and my pet received a bunch of stuff. I'd love to known who starts all these glitch rumors. The adoption glitch is no rumor, nettne: I spoke to GANZ last week, and the customer service representative told me that the problem was in fact very real, and situation their programming department was aware of, and trying to correct. The young woman I spoke to indicated that many, many, many people have not been receiving their exclusives, and that GANZ was making every effort possible to ensure their customers would, in fact, receive those exclusives.
the reason they are having all the problems is because so many people who really don't have anything missing are calling a trying to get stuff that their account didn't really earn. The CS representative did not mention this to me, but I agree with you: That could--and probably is--a problem. People tend to get very greedy and often take advantage of other people's problems. That's a shame, because when something like that happens, the customer service people become even more overwhelmed, and can't take care of the accounts that really do have problems.
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