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Old 08-07-2007, 02:01 PM   #1
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Angry Unanswered: Webkinz Studio Problems

Hello. We are having Webkinz Studio problems. I have tried contacting Webkinz support via email, contact us and now phone but am not getting anywhere.

It won't save. It acts like it's going to save and then when we hit play it always starts with "THIS IS A TEST" and the scene turns into two dogs on a city background that say "C1" and "C2".

Now, all of our backgrounds and actors have disappeared. I did log out & back in but that did not help. In addition, we won a background that we already had and when I went to the studio to look at it and double check, it disappeared. I planned on selling it.

We now have three Webkinz studios bc we bought one and then got two in trading cards and they all act the same. (I'm guessing bc it is the same software.)

Does anybody have any suggestions to fix this, please??
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Old 08-07-2007, 02:02 PM   #2
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Default Re: Webkinz Studio Problems

i dont know what to tell you mine works fine
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Old 08-07-2007, 02:03 PM   #3
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Angry Re: Webkinz Studio Problems

sorry, hit post too early. Any help you can give would be appreciated. Thank you!!
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Old 08-07-2007, 06:30 PM   #4
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Default Re: Webkinz Studio Problems

The only thing I can tell you is maybe try using a diffrent browser? When i use aol to acess webkinz i sometimes have problems with cash i earn not being there, things not loading right and items missing. When I use internet explorer I see my items and don't have problems with loading (aside for the ocassional dreaded please wait..... lol)
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Old 08-08-2007, 09:22 AM   #5
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Default Re: Webkinz Studio Problems

Thanks for the suggestion. I switched from Firefox to IE, didn't help.
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Old 08-08-2007, 02:06 PM   #6
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Default Re: Webkinz Studio Problems

I just left a msg on the 905 #. I left one yesterday on the 800 # but nobody returned call. Maybe I'll have better luck with the tolled number. Thank you!
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Old 08-08-2007, 02:16 PM   #7
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Default Re: Webkinz Studio Problems

You are very welcome... could you leave a message here when you get a reply from them... just in case anyone else comes up with this problem. Thanks!
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Old 08-08-2007, 02:51 PM   #8
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Default Re: Webkinz Studio Problems

OK, if they call back and fix the problem.
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Old 08-09-2007, 03:07 PM   #9
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Default Re: Webkinz Studio Problems

OK they called me. 10% of their users are experiencing Webkinz Studio problems and cannot save. He said that they are working on it and it should be fixed in about a week. If it does get fixed, I'll let you know. If it doesn't, I'll let you know that too. (If it's not fixed by a week from Monday, I'm going to call or write again.) I will update here so others will know, in case some of the other 10% are reading.
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Old 08-09-2007, 03:39 PM   #10
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Default Re: Webkinz Studio Problems

Thanks so much for updating us RedBear. At least now we know something. I will keep my eye out for any updates!
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