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Hello. We are having Webkinz Studio problems. I have tried contacting Webkinz support via email, contact us and now phone but am not getting anywhere.
It won't save. It acts like it's going to save and then when we hit play it always starts with "THIS IS A TEST" and the scene turns into two dogs on a city background that say "C1" and "C2".
Now, all of our backgrounds and actors have disappeared. I did log out & back in but that did not help. In addition, we won a background that we already had and when I went to the studio to look at it and double check, it disappeared. I planned on selling it.
We now have three Webkinz studios bc we bought one and then got two in trading cards and they all act the same. (I'm guessing bc it is the same software.)
Does anybody have any suggestions to fix this, please??
The only thing I can tell you is maybe try using a diffrent browser? When i use aol to acess webkinz i sometimes have problems with cash i earn not being there, things not loading right and items missing. When I use internet explorer I see my items and don't have problems with loading (aside for the ocassional dreaded please wait..... lol)
OK they called me. 10% of their users are experiencing Webkinz Studio problems and cannot save. He said that they are working on it and it should be fixed in about a week. If it does get fixed, I'll let you know. If it doesn't, I'll let you know that too. (If it's not fixed by a week from Monday, I'm going to call or write again.) I will update here so others will know, in case some of the other 10% are reading.
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