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Old 02-19-2019, 02:07 PM   #1
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Default Answered: Webkinz still named their code!

Okay so, I’ve emailed, I’ve waited for over a month for a response AND I’ve tried contacting the Estore.
NONE of this has worked as far as getting my pet’s name corrected and NOW room editing has errored out so I can no longer move rooms around.
I logged out and back in, which made no difference.
This makes me furious because I’m not NEARLY finished setting my rooms up the way I’d like to.

I realize the tech support is probably crazy busy - but I’ve been a very good customer, and I’ve gone through all the routes and still have NO help.
The pet’s name error was bad enough. Not being able to move rooms is a disaster.

Last edited by Faunalover; 02-19-2019 at 02:09 PM..
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Best Answer - Posted by Ritzcracker
Try contacting Sally Ganz on Facebook. She's pretty good about at least answering, and may be able to direct you to someone who will help.
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Old 02-20-2019, 11:50 AM   #2
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Default Re: Webkinz still named their code!

Try contacting Sally Ganz on Facebook. She's pretty good about at least answering, and may be able to direct you to someone who will help.
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Old 02-20-2019, 01:04 PM   #3
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Default Re: Webkinz still named their code!

View Post Originally Posted by Ritzcracker
Try contacting Sally Ganz on Facebook. She's pretty good about at least answering, and may be able to direct you to someone who will help.
This has worked for me most of the time.

Fauna - I'm sorry about your frustration! I wasn't aware that they could change pet names. Also, it must be so maddening to not be able to move your rooms!
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Old 02-20-2019, 11:55 PM   #4
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Default Re: Webkinz still named their code!

View Post Originally Posted by Ritzcracker
Try contacting Sally Ganz on Facebook. She's pretty good about at least answering, and may be able to direct you to someone who will help.
I agree with this. If nothing else, she can point you in the right direction to get it fixed. Although at some point, you may have to give up but definitely don't do that until you've exhausted all of your possible actions.
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Old 02-21-2019, 05:38 PM   #5
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Default Re: Webkinz still named their code!

View Post Originally Posted by Queen of Sheba
This has worked for me most of the time.

Fauna - I'm sorry about your frustration! I wasn't aware that they could change pet names. Also, it must be so maddening to not be able to move your rooms!
The pet name is supposed to be able to be changed if as in this case the person entered the pet code instead of the name, making it easier for someone to hijack the account. It should have been done immediately.
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Old 02-22-2019, 01:37 PM   #6
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Default Re: Webkinz still named their code!

So I broke down and contacted Sally Ganz. The name problem was solved within 24hrs.

I also spoke with her about the room moving error, but she referred me to someone called Betty Butter Ganz.
I have not had the chance to find out whether that’s been addressed.
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