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On webkinz Wednesdays a week or two ago i bought a fire fawn with a debit gift card and they made the trnasaction go thru.. but did not give me the codes!!!! what do i do my credit card has been relaoded!
If they put the money back on your card then there is really nothing you can do except wait for it to return and try again. I know that the estore says they do not accept gift cards of any type so maybe that was the problem?
CALL GANZ ON THE PHONE everything is down right now. Call asap & have all info ...codes Ccard all your account info... and dont give in when they give you some lame excuses, & be sure to ask what they are doing about the christmas mayhem when they can't provide basic WW Service. let us know what they tell you. I did not like the response I got. Last year was terrible for christmas. Everything went wrong, we couldn't get on for days & we got nothing ! All the servers went down for days. Good luck OH & I was told not to adopt POTM until after the 5th of the month & when I asked about them giving the prizes like the jbean jar because we missed out on that... I was told too bad ! What a wonderfully awful christmas Ganz purchasers will have. W arent getting anymore because of that & bad customer service & a website that usually doesn't work .Sissy
I would call Ganz customer service. I know that the estore does not accept any type of gift cards, including credit/debit card gift cards and they have a notice posted about that but they should be able to get your card refunded. Just remember next time never use a gift card there
1-866-932-5469 this is the number I called the last time I had something missing, hopefully they can help you find out what happened to your EStore item. When you leave your message be sure to tell them that you paid for the item & got nothing in return, also give them your name, phone number & webkinz name.
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