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Old 12-04-2008, 11:59 AM   #1
nikkiluwho1
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Default Unanswered: Webkinz ripped me off.....

On webkinz Wednesdays a week or two ago i bought a fire fawn with a debit gift card and they made the trnasaction go thru.. but did not give me the codes!!!!
what do i do my credit card has been relaoded!
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Old 12-04-2008, 12:01 PM   #2
blessedx5
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Default Re: Webkinz ripped me off.....

If they put the money back on your card then there is really nothing you can do except wait for it to return and try again. I know that the estore says they do not accept gift cards of any type so maybe that was the problem?
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Old 12-04-2008, 12:02 PM   #3
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Default Re: Webkinz ripped me off.....

i meant has not been reloaded
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Old 12-04-2008, 12:46 PM   #4
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Default Re: Webkinz ripped me off.....

uh oh...well in that case it's not good and you will probably need to call them. I am getting a temporarily unavailable from the estore so not sure how to get hold of them.
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Old 12-04-2008, 01:07 PM   #5
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Default Re: Webkinz ripped me off.....

CALL GANZ ON THE PHONE everything is down right now. Call asap & have all info ...codes Ccard all your account info... and dont give in when they give you some lame excuses, & be sure to ask what they are doing about the christmas mayhem when they can't provide basic WW Service. let us know what they tell you. I did not like the response I got. Last year was terrible for christmas. Everything went wrong, we couldn't get on for days & we got nothing ! All the servers went down for days. Good luck OH & I was told not to adopt POTM until after the 5th of the month & when I asked about them giving the prizes like the jbean jar because we missed out on that... I was told too bad ! What a wonderfully awful christmas Ganz purchasers will have. W arent getting anymore because of that & bad customer service & a website that usually doesn't work .Sissy
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Old 12-04-2008, 01:15 PM   #6
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Default Re: Webkinz ripped me off.....

E-mail them and tell them about it. Usually they are pretty good about that. They might be mailing it to you. Snail mail.
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Old 12-04-2008, 01:31 PM   #7
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Default Re: Webkinz ripped me off.....

I would call Ganz customer service. I know that the estore does not accept any type of gift cards, including credit/debit card gift cards and they have a notice posted about that but they should be able to get your card refunded. Just remember next time never use a gift card there
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Old 12-04-2008, 01:34 PM   #8
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Default Re: Webkinz ripped me off.....

if you can get into teh e-store there is a specific link for customer service.
also check your order history becasue the code may be in there but possibly not e-mailed.
sorry that happened to you.
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Old 12-04-2008, 01:40 PM   #9
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Default Re: Webkinz ripped me off.....

Yea, i would say that you got ripped off alot!

---------- tink my doxen added 1 Minutes and 53 Seconds later ----------

but i'm sorry, i haven't boughten anything from there, but you should contact ganze at customersupport@ganz.com

Last edited by tink my doxen; 12-04-2008 at 01:40 PM.. Reason: Automerged Doublepost
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Old 12-04-2008, 01:44 PM   #10
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Default Re: Webkinz ripped me off.....

1-866-932-5469
this is the number I called the last time I had something missing, hopefully they can help
you find out what happened to your EStore item. When you leave your message be sure
to tell them that you paid for the item & got nothing in return, also give them your name,
phone number & webkinz name.
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