| 01-23-2008, 08:06 PM || #3 |
Join Date: Nov 2007
| | Re: Webkinz Problem. Am I the Only One?
Does it freeze on the green screen? This used to happen to us all the time (we have 5 accounts at my house) and finally I found the answer somewhere on WW technical Support I think... But try this:
From your internet explorer window click "TOOLS"
Then click "INTERNET OPTIONS"
Then click "DELETE"
Then click "DELETE FILES", "DELETE COOKIES", and "DELETE HISTORY."
Then exit those windows and open a new Internet Explorer Window, and try logging on again.
We have windows xp, and we have to do this at least once a day, or every time we get that frozen green screen. It seems the computer's cache gets full. It sounds lengthy, but it really only takes a few seconds when you get used to it, and every time we are able to log in afterward.
I hope that helps! : )
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