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Old 01-27-2014, 12:04 PM   #1
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Default Unanswered: webkinz phone number

does any one know webkinz phone number i'm getting really mad because they still have not fixed my account
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Old 01-27-2014, 12:16 PM   #2
Calsno
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Default Re: webkinz phone number

There is only a estore phone number now.

Last edited by Calsno; 01-27-2014 at 01:54 PM..
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Old 01-27-2014, 01:13 PM   #3
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Default Re: webkinz phone number

Webkinz no longer has a service telephone line. Phoning is of no use (although you can still phone the Ganz eStore)


Send them an email, at webkinzsupport@ganz.com
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Old 01-27-2014, 01:51 PM   #4
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Default Re: webkinz phone number

View Post Originally Posted by Calsno
This was the phone number...

USA & Canada 1-888-818-8770

Monday-Friday 9am to 6pm Eastern Time

Outside USA & Canada 1-888-818-8768

Hope this helps
Leigh~

That is the number for the estore and they cannot help with WW issues. Webberlily has the correct information.
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Old 01-27-2014, 01:54 PM   #5
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View Post Originally Posted by marnabear
That is the number for the estore and they cannot help with WW issues. Webberlily has the correct information.
Yes I see that know, sorry.
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Old 01-29-2014, 09:21 AM   #6
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Default Re: webkinz phone number

webkinzsupport@ganz.com works. I sent them an email recently inquiring about retrieving an account I haven't used in five+ years. One of their support staff contacted me from their personal Ganz support email and we're currently in the process of retrieval.

Good luck!
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Old 01-30-2014, 01:04 AM   #7
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Default Re: webkinz phone number

Some people have also got good responses from posting on their facebook page. They seem to be a bit more on the ball there than through their e-mail.
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Old 01-30-2014, 01:18 AM   #8
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Default Re: webkinz phone number

Update: I had a very positive interaction with one of their staff. The entire account retrieval process only took 2 replies on both of our ends. I'll take your word on them being on the ball via Facebook, though, Ritz :p
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Old 01-30-2014, 01:21 AM   #9
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Default Re: webkinz phone number

View Post Originally Posted by Valerous
Update: I had a very positive interaction with one of their staff. The entire account retrieval process only took 2 replies on both of our ends. I'll take your word on them being on the ball via Facebook, though, Ritz :p

I feel that the email response has improved some. I used to get responses that made me wonder if they really read what I wrote. Once I told them not to tell me to clear cache and cookies because I had already tried that and guess what the response email told me to do? But the last couple of time they have actually done what I asked them to do.
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Old 01-30-2014, 10:06 AM   #10
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Default Re: webkinz phone number

View Post Originally Posted by marnabear
I feel that the email response has improved some. I used to get responses that made me wonder if they really read what I wrote. Once I told them not to tell me to clear cache and cookies because I had already tried that and guess what the response email told me to do? But the last couple of time they have actually done what I asked them to do.
Ah, yes. They were using good old canned replies in conjunction with an automated system and a few people clicking a few buttons to speed up the support process for themselves. Clearly doesn't work out too well!
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