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Old 06-25-2009, 11:47 AM   #1
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Question Answered: Webkinz phone

Hi all!

I don't remember how long this has been going on, and I didn't see any other posts on this, but my phone in WW is not staying on. my kids and I would be on Webkinz and they would either have me over to their house, or vice versa, and all of a sudden my phone would turn off and send me home or again vice versa. at first it was just my phone but now it is doing my son's acct as well. the only place they seem to stay on is in the tournament area & possibly the clubhouse areas.

anybody else having this problem?
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Best Answer - Posted by fuzzysocks
I'm experiencing many of these problems as well but I have come up with some temporary fixes about the kinz phone from my own personal experience.

Before inviting someone over to your house, you have both start off at the newspaper in the same zone. Say for example your in the clubhouse and someone decides they want to invite you over. Have them go to the newspaper, and then directly to their house while you go to the newspaper and wait for the invite. It seems if you both start off at the newspaper and then they invite you to their house the phone stays on longer or doesn't turn off right away.

As for the clubhouse, you continuously have to be active. If your not talking for any amount of time, or you switch windows on your computer most chances are you'll get logged out. If your in a room then you won't get logged out as quickly, and if your talking there then chances are you won't get logged out for a fair while.

If your having problems turning on your phone, saying "cannot connect" just log in and out and it should work fine. As well your kinz chat phone says "user name in use" try another zone, or wait about 10 minutes and if you try again it should work.

The "my phone turns off within seconds" has only been added the same time as Doug. You will have to stay on the same window, or be fairly quick. As for your kinz chat phone turning off immediatly when you enter someone's house, this has been a problem for as long as I can remember, but going from the newspaper seems to work.

Also it might help to speed up your list if its smaller. I find with about under 100 people it tends to run a lot smoother than if you have around 300 people. Having a clean cache and dock always helps as well.

Best of luck, hope I helped! and by the way Welcome to WI!
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Old 06-25-2009, 11:49 AM   #2
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Default Re: Webkinz phone

The same thing has been happening to a lot of people,
including myself. I would assume that it's just a glitch.
I think some people have tried contacting Ganz about it,
so I would wait it out and see if the problem gets fixed
any time soon. Good luck!

- Midnights Bliss
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Old 06-25-2009, 11:53 AM   #3
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Default Re: Webkinz phone

o this happens to me all the time! i go to trade with doug or invite someone to my house then it will turn off and it never lets me on light blue if i press lt blue it wont let me do anything at all with the phone... idk why it has just gone on for somewhile
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Old 06-25-2009, 12:19 PM   #4
Slytherin for this
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Default Re: Webkinz phone

This happens to me. I can never stay over at a friend's house for long. It stays on in the Torment Arena though. I think you should call Ganz. Maybe if enough people call they will work on fixing it!
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Old 06-25-2009, 12:27 PM   #5
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Default Re: Webkinz phone

I can't EVER let anyone over to my house. As soon as they come and my pet tries to move, my pet dissapears. Then they log me out. I don't know why, but I'm sorry to hear that this happened to you to...
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Old 06-25-2009, 12:51 PM   #6
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Default Re: Webkinz phone

If I'm in the clubhouse, it stays on, but if I leave for even a few seconds, my phone turns off. Sometimes I have trouble turning it back on. Sometimes I have to log off and back on again. It is so annoying.l
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Old 06-25-2009, 01:16 PM   #7
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Default Re: Webkinz phone

I'm experiencing many of these problems as well but I have come up with some temporary fixes about the kinz phone from my own personal experience.

Before inviting someone over to your house, you have both start off at the newspaper in the same zone. Say for example your in the clubhouse and someone decides they want to invite you over. Have them go to the newspaper, and then directly to their house while you go to the newspaper and wait for the invite. It seems if you both start off at the newspaper and then they invite you to their house the phone stays on longer or doesn't turn off right away.

As for the clubhouse, you continuously have to be active. If your not talking for any amount of time, or you switch windows on your computer most chances are you'll get logged out. If your in a room then you won't get logged out as quickly, and if your talking there then chances are you won't get logged out for a fair while.

If your having problems turning on your phone, saying "cannot connect" just log in and out and it should work fine. As well your kinz chat phone says "user name in use" try another zone, or wait about 10 minutes and if you try again it should work.

The "my phone turns off within seconds" has only been added the same time as Doug. You will have to stay on the same window, or be fairly quick. As for your kinz chat phone turning off immediatly when you enter someone's house, this has been a problem for as long as I can remember, but going from the newspaper seems to work.

Also it might help to speed up your list if its smaller. I find with about under 100 people it tends to run a lot smoother than if you have around 300 people. Having a clean cache and dock always helps as well.

Best of luck, hope I helped! and by the way Welcome to WI!

Last edited by fuzzysocks; 06-25-2009 at 01:24 PM..
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Old 06-25-2009, 03:23 PM   #8
ho's in the house?
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Default Re: Webkinz phone

This is a common glitch. It happens a lot to me too. You could try calling Ganz and see what they could do. I hope you find the answer and that this helps you!
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Old 06-25-2009, 06:05 PM   #9
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Default Re: Webkinz phone

It started about the time they added Doug. And it's happening to a lot of people. I'm kind of suspecting that it may also be the reason so many people seem to be quitting PVP games in the tournament arena.
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Old 06-25-2009, 06:11 PM   #10
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Default Re: Webkinz phone

thank you to everyone who has replied, your responses was great! I'm glad to hear that my son and I are not the only ones affected by it, lol! FuzzySocks, I'm marking your answer as the best since you gave some very "helpful" hints, thank you so much!
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