Webkinz Insider - Not affiliated with Ganz or Webkinz.

Welcome to WI!


Free Webkinz Codes

Ads  Remove Ads

Become an Insider Insider Subscriber and make these ads go away!
Go Back   Webkinz Insider Forum > WebkinzInsider.Com > Somebody Help!

Welcome to the Webkinz Insider Forum forums.

You are currently viewing our boards as a guest which gives limits your access to many of our other features. By joining our FREE community you will have access to post topics, communicate privately with other members (PM), removal of some (including the "in-text") ads, respond to polls, upload content and access many other special features, such as trading, and entering contests! Registration is fast, simple and absolutely free so please, join our community today!

If you have any problems with the registration process or your account login, please contact us.
Closed
 
LinkBack Thread Tools Display Modes
Old 09-10-2008, 08:18 PM   #11
Webkinz :)
 
Lefty21's Avatar
Lefty21 is not just visiting!Lefty21 is not just visiting!Lefty21 is not just visiting!Lefty21 is not just visiting!Lefty21 is not just visiting!Lefty21 is not just visiting!Lefty21 is not just visiting!Lefty21 is not just visiting!Lefty21 is not just visiting!Lefty21 is not just visiting!Lefty21 is not just visiting!

Default Re: Webkinz not working

I emailed Ganz, and they though I couldn't load webkinz world, so they gave me these answers.
Hello,

Thank you for your question. You seem to be having some difficulty accessing Webkinz World.

To begin, please check back with the FAQ section of the website to make sure that your computer meets the minimum system requirements, as they have recently changed.

* Please note that Webkinz World requires high-speed internet and that dial-up WILL NOT be able to access the site.*

1. If you do not see the new updates on the site please press Control (Ctrl) and F5 to refresh the page. If you still can not see the new updates please look below to find your browser and follow the steps to clear your cache.

Also, if you are experiencing any difficulty viewing the full screen of Webkinz World once logged in, PLEASE CHANGE YOUR SCREEN RESOLUTION SETTINGS.

In order to change your screen resolution correctly, please follow these steps:

1. Try changing your monitor resolution to 1024x768.
2. On your Desktop screen, right click your mouse and then click 'Properties' at the bottom of the window.
3. Choose 'Settings' on the top right of the window.
4. At the bottom left you can adjust the resolution. Slide the resolution to the right, until it reads 1024x768.

If you are still having trouble seeing the new Webkinz layout, please open the login page and press F11 on your keyboard.

To change your Macintosh screen resolution settings to allow you to view all of Webkinz World, please follow these steps:

1. Click on Apple Icon on the very top left corner.
2. Select System Preferences.
3. Select Appearance.
4. Select Display.
5. Select the resolution of then 1024x768.


If the problem still persists, please try clearing your browser's cache.

AOL:
From the 'My AOL' menu, on the AOL tool bar, Click 'Preferences', Then Click 'WWW'
Look for the 'Temporary Internet Files'
Click 'Delete Files' and then click 'OK'. That should clear your cache and give you a fresh start.

Up top in the pull-down menus (File, Edit, Tools etc.), click Tools, then 'Internet Options'
This brings up a dialog with 6 tabs across the top (General, Security, Content ...)
Click �General', then look for 'Temporary Internet Files'
Click 'Delete Cookies'. Then click 'OK'.
Click 'Delete Files', then (if it appears, check off 'Delete all offline content', then click 'OK'.
Click 'OK' again and this should clear all cached pages.

Internet Explorer 7:
From the Tools menu, select Internet Options.
Choose the General tab.
Under Browsing history, click Delete...
Next to 'Temporary Internet Files', click Delete files...
Click Close, and then click OK to exit.

Netscape:
Up top in the pull-down menus (File, Edit, etc.), click Edit, then 'Preferences'.
Find 'Advanced'. Click the '+' sign in front of the word, 'advanced'.
You'll see 'Cache, Proxies, etc.........'
Click 'Cache'
On the right you'll see, buttons labeled 'Clear Memory Cache' and 'Clear Disk Cache'
First, click 'Clear Memory Cache' when the dialog box appears click 'OK'
Then click 'Clear Disk Cache', when the dialog box appears, click 'OK'.
Click 'OK' again to close the Cache Dialog box.
This will clear all old info from your browser and the error should be finished.

Fire Fox:
Click Tools and select Options.
Click the Privacy icon.
Click Clear Now in the Private Data area.
Click Ok.
Exit and re-launch the browser.

Clearing Cache on Safari 1.0 / Safari 2.0 for Macintosh OS X:
From the Safari menu click on 'empty cache'
When asked if you want to empty the cache? Click on 'empty'
Once that's done, from the safari menu click on 'preferences'
From the Security dialog box, select 'bookmarks'
Click on 'Show Cookies'
A list will show up with all the cookies left on the computer.
Select 'Remove all'
Once the y are removed, Click 'Done'
Close down Safari to get back to y desktop
Re-launch Safari and log back into webkinz

Finally close everything and reboot your computer.

Thank you,

Webkinz Customer Support
Lefty21 is offline Female
Sponsored Links
Old 09-10-2008, 08:36 PM   #12
Peace to all
Webkinz :)
 
JennaBee's Avatar
JennaBee is just really niceJennaBee is just really nice

Default Re: Webkinz not working

I have had this same issue in the past as well when I used Internet Explorer (IE) as my web browser.

After following all of the good advice that Ganz gave Lefty21, I still could not get IE to work. So I thought about what had happened before IE stopped working; I realized that I had updated my adobe flash player.

After some research, I found out that IE has a known conflict with Adobe Flash Player that is a bit unpredictable. Understanding this, I downloaded a free Mozilla Firefox web browser and have had little to no problems with Adobe Flash Player since.

You should note that Adobe flash is required to run WW.

I hope this is helpful and best wishes.
JennaBee is offline
Old 09-10-2008, 08:50 PM   #13
Bacillys
Guest

Default Re: Webkinz not working

Hello Fellow countryman!
I think that it has something to do with the server for Europe bc I notice that everytime I am in Germany, Paris, Rome, Poland it happens more often that it does around here ......
The same THING HAPPENS BUT here I will get the blue screem and over there I get the green

Here is what I did and it had nothing to do with my computer's browser specially bc I was not even using the same laptop......

I simply gave it a rest and then used the log in that is located at the parents section......
You should try that tomorrow morning when you check this. Good night.
Old 09-11-2008, 12:16 AM   #14
ill PM
Gift Guru
 
SnoopysGirl's Avatar
SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!SnoopysGirl is headed for the top!

WI Subscriber
Donation Award 
Default Re: Webkinz not working

View Post Originally Posted by ariisu
When I log in, I can only see the green background... anyone else ? ???
ariisu, sometimes Webkinz won't load if you have your "Block Pop-Up Windows" option ON. This needs to be turned OFF. I *think* I know how to do this, if this might be your problem:

Mac: Click on Safari in the upper left corner of your screen and make sure the "Block Pop-up Windows" is unchecked.

PC: I think you go to "Tools" and choose from the list "Block Pop-up Windows" and make sure that option is unchecked.

If this isn't the problem, I am sorry. I hope it is though and you can start playing in WW soon!

---------- SnoopysGirl added 1 Minutes and 12 Seconds later ----------

View Post Originally Posted by Kiddydoc
I'm sorry to hear that you have been having trouble. This happened to me a lot when I used Internet Explorer. Once I changed to Mozilla, it only happens now and then when the system is really busy. I hope this helps. Good luck!!
Why, hello kiddydoc

Last edited by SnoopysGirl; 09-11-2008 at 12:16 AM.. Reason: Automerged Doublepost
SnoopysGirl is offline Female
Old 09-11-2008, 02:58 AM   #15
Webkinz :)
 
ariisu's Avatar
ariisu is on a distinguished road

Default Re: Webkinz not working

Thanks to you all!!

It finally worked again. I don't know what the matter was...
ariisu is offline Female
Old 09-11-2008, 08:37 AM   #16
wackywhoplays
Gift Guru
 
momwhoplays's Avatar
momwhoplays invented the repmomwhoplays invented the repmomwhoplays invented the repmomwhoplays invented the rep
momwhoplays invented the repmomwhoplays invented the repmomwhoplays invented the repmomwhoplays invented the repmomwhoplays invented the repmomwhoplays invented the repmomwhoplays invented the rep

Default Re: Webkinz not working

i can usually corrent a green or a blue screen with my computer, by doing a virus scan, clearing cache, & a reboot, disk clean up & a refrag. when the computer slows down, this is also helpful.
momwhoplays is offline Female
Old 09-11-2008, 11:23 AM   #17
Webkinz :)
 
ariisu's Avatar
ariisu is on a distinguished road

Default Re: Webkinz not working

yes, my computer was slow for some reason...
ariisu is offline Female
Old 09-11-2008, 11:28 AM   #18
Nikkiroth Loves
Webkinz :)
 
nikkiroth's Avatar
nikkiroth will become famous soon enough

Default Re: Webkinz not working

Hmm I can log in fine, have you tried logging in and out?
nikkiroth is offline Female
Closed

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On



All times are GMT -5. The time now is 10:49 AM.



Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
SEO by vBSEO ©2011, Crawlability, Inc.
Copyright © 2007-2013 Kopi Enterprises, LLC
WebkinzInsider.Com is not an official site of, sponsored by, nor affiliated with Ganz, Inc, Webkinz, Lil'Kinz, or Kinzville Newz and all character names, logos, and images are trademarks owned by Ganz, Inc.
no new posts