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Old 04-21-2011, 06:31 PM   #1
Diabetes Awareness
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Default Unanswered: Webkinz Newz log in problems

I have not been able to use my username and password to get into Webkinz Newz. It worked fine a few weeks ago.

I have sent them messages through their customer service site but have not received an answer.

I even tried to apply as a new member and can't get a confirmation.

Has anyone else had this problem? Any suggestions? I don't see a phone number listed that I can call.

PegC
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Old 04-21-2011, 06:48 PM   #2
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n2911nlv is just really nicen2911nlv is just really nice

Default Re: Webkinz Newz log in problems

I've had this problem for about 3 weeks now. Of our family's accounts, only 2 of them were able to become members and log in on the Webkinz Newz site. The others did not receive the confirmation and, after several attempts, we just gave up. There was never an error indicated when submitting the user information - just nothing being received in order to complete the process - nor does it recognize them as valid members.

With all of the problems they've had with their servers over the past week, I'm guessing new members aren't the highest priority. Hope you have better luck.
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Old 04-21-2011, 06:56 PM   #3
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PegC will become famous soon enough

Default Re: Webkinz Newz log in problems

View Post Originally Posted by n2911nlv
I've had this problem for about 3 weeks now. Of our family's accounts, only 2 of them were able to become members and log in on the Webkinz Newz site. The others did not receive the confirmation and, after several attempts, we just gave up. There was never an error indicated when submitting the user information - just nothing being received in order to complete the process - nor does it recognize them as valid members.

With all of the problems they've had with their servers over the past week, I'm guessing new members aren't the highest priority. Hope you have better luck.


I just sent an email to my favorite ganz support person. If I get some resolution I'll let you know.

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Old 04-21-2011, 10:27 PM   #4
AveryH5
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Default Re: Webkinz Newz log in problems

I was having trouble and thought I might have my info wrong, so I tried both the forgot log-in thing and new account sign-up and never got any emails (checked spam folder, etc). Emailed Ganz and they insisted there must be something wrong with my email. After hearing about other people having same trouble, I'm thinking it's a glitch and I'll wait and try again. Hope you get some resolution!
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Old 04-22-2011, 07:28 PM   #5
Diabetes Awareness
Webkinz :)
PegC will become famous soon enough

Default Re: Webkinz Newz log in problems

View Post Originally Posted by AveryH5
I was having trouble and thought I might have my info wrong, so I tried both the forgot log-in thing and new account sign-up and never got any emails (checked spam folder, etc). Emailed Ganz and they insisted there must be something wrong with my email. After hearing about other people having same trouble, I'm thinking it's a glitch and I'll wait and try again. Hope you get some resolution!
I didn't hear back from ganz support today. Maybe they took the day off for Good Friday. Hopefully, I'll hear something back on Monday. I have had no problems with my email, other than from Ganz, so I think this must be a problem on their end. I hope they get it fixed. We can't play games on Webkinz Newz and have the KC distributed to our Webkinz accounts unless we can log in as a registered user.

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