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Old 07-28-2011, 02:57 PM   #1
I lOvE mY mAgIc DoG
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Default Unanswered: Webkinz Newz

Ok so all day I have been trying to vote on the newz and enter my user and password to claim my prize, about a hundred times and each time it tells me that I have entered the wrong user/password. This is very frustrating. I tried calling Ganz and the lines are busy. Is anyone else having this issue or is it just me?
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Old 07-28-2011, 03:06 PM   #2
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Default Re: Webkinz Newz

I have not had this issue

I hope it works soon for you!
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Old 07-28-2011, 03:19 PM   #3
marnabear
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Default Re: Webkinz Newz

I haven't had that issue but some have had trouble entering the security code until they switched browsers. First make sure that you don't have caps locked on and if that isn't what's happening you might try switching to another browser.

Another thing you might do is to write your password on your notepad or somewhere and copy and paste it into the password box to make sure you are spelling it correctly.
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Old 07-28-2011, 03:28 PM   #4
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Default Re: Webkinz Newz

I used to have that problem a lot until they changed the security codes to the colored ones. Try clearing your cache and trying again. Also, check your account for the award. Sometimes it appeared in mine after having that problem, even though it had never seemed to accept the code. Hope you get it resolved.
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Old 07-28-2011, 03:31 PM   #5
GiantPandaLover11
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Default Re: Webkinz Newz

Try changing browsers or clearing your cache. That should help. Things like that can be pretty touchy on certain browsers.
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Old 07-28-2011, 07:05 PM   #6
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Default Re: Webkinz Newz

I have this same problem, and I posted a thread about it too. I cleared my cache and changed browsers myself, so I'm assuming this won't work for you.

I have a long password (20+ characters) with capitals and numbers. I just change my password to something short, use that, and then change my password back to my super-safe one. It's a pain, but it does work for me. Maybe it'll do the same for you?
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Old 07-30-2011, 11:35 AM   #7
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Default Re: Webkinz Newz

Hi!
Refresh your page and see what happens. Also, clear your history and maybe even restart the computer
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Old 07-31-2011, 12:54 PM   #8
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Default Re: Webkinz Newz

Hey there. Sometimes that will happen to me. Then I exist out of that tab and bring it up a new one of it and then it will work. And are you sure the caps lock isn't on? Double check that. And make sure you're entering the correct password and username.
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Old 08-01-2011, 05:15 PM   #9
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Default Re: Webkinz Newz

You must enter your WEBKINZ WORLD account name and password, NOT the Webkinz Newz account information.

Jeanene
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Old 08-02-2011, 02:12 PM   #10
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Default Re: Webkinz Newz

Are you sure that you aren't using Cap Locks cause that is a problem.
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