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Old 04-04-2010, 10:01 PM   #1
Lil Kinz
ElsamPerez is an unknown quantity at this point

Exclamation Answered: WEBKINZ NAME - HELP

My child accidentally entered her "SECRET CODE" as her new Webkinz pets name.

Is there ANY way of changing that? This was from the "Easter Bunny" and she really wanted to name it after him. This momma needs a break!
ElsamPerez is offline Female
Best Answer - Posted by rockermom
Like Cows said....they will Gladly fix it for you.

and probably do something to help secure you account as well since the code has been OUT there in WW.

They have been most helpful everytime I have called.

I accidently named mine my Username before. Ugh. and I am an adult!!

My son once put his Zipcode in his username and they fixed it right away.

No Fears...Ganz is there to help you and we are here to hold your hand!
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Old 04-04-2010, 10:16 PM   #2
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Default Re: WEBKINZ NAME - HELP

i am sorry to say but there is no way of fixing it but if you call ganz they might help you 'cause that is a very serious problem!!!!!!
bunnyzRock is offline Female
Old 04-04-2010, 10:24 PM   #3
ShootingStars•°˜”° ҉
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Default Re: WEBKINZ NAME - HELP

This is a very serious problem.
There is no way you can change it back.
I advise you to call Ganz.
The phone number is the following-

Telephone: 1-866-WEBKINZ * 1-866-932-5469

Make sure you're spelling Webkinz with a "Z" and not an "S". If you use a "7" at the end instead of a "9" you'll get an odd phone message about directory assistance.
To contact Ganz via telephone, you must be over the age of 18.

Good luck!
mickey26 is offline Female
Old 04-04-2010, 10:27 PM   #4
toricutie2000
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Default Re: WEBKINZ NAME - HELP

there is a phone # to call gantz available of 1-905-851-6661 if this helps
toricutie is offline
Old 04-04-2010, 10:29 PM   #5
COWS4YOU
 
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Default Re: WEBKINZ NAME - HELP

You will have to call Ganz and they will gladly fix that for you, no worries

Ganz Telephone: 1-866-WEBKINZ * 1-866-932-5469
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Old 04-04-2010, 10:39 PM   #6
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WI Subscriber
Default Re: WEBKINZ NAME - HELP

Like Cows said....they will Gladly fix it for you.

and probably do something to help secure you account as well since the code has been OUT there in WW.

They have been most helpful everytime I have called.

I accidently named mine my Username before. Ugh. and I am an adult!!

My son once put his Zipcode in his username and they fixed it right away.

No Fears...Ganz is there to help you and we are here to hold your hand!
rockermom is offline Female
Old 04-05-2010, 12:15 AM   #7
wackywhoplays
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Default Re: WEBKINZ NAME - HELP

In the mean time, *do not* compete w/ that pet in the turnament arena, or take that pet to the club house, or compete w/ that pet at the stadium. The reason is, if someone sees that secret code, & they knew your user id, then could hack your DD's account.

I have read about others who make the same error, & Ganz can fix it for you. Good luck & Happy Easter
momwhoplays is offline Female
Old 04-05-2010, 12:34 PM   #8
Call Me Sarah!
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Default Re: WEBKINZ NAME - HELP

I would call Ganz or tweet them on twitter. They might be able to help you if you give them your username and explain to them everything that happened, otherwise there is really nothing you can do. You could make up some secret code for her so that her pet's code means "Easter Bunny" (or whatever she wanted to call it). OR you could try to find/buy her another one of those pets and tell her the Easter Bunny heard about what happened and dropped another one off, then sit with her when she does it to make sure that she doesn't accidently do that again.

Good Luck!
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