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I'm having the same problem and I have emptied my cache, updated adobe flash player, downloaded firefox and still cannot log in. I've been locked out for nearly a day and when I am able to log in, I get blue screens, games that freeze before fully loading, and 'please wait' messages galore. I'm fairly certain I will not be purchasing any more webkinz until this matter is resolved. It's gotten ridiculous.
It seems to back up and running again! I'm able to get on all the games without them freezing up though I did get pushed back to the log in page while I was at Kinzville Academy and my dragon failed the course.
Well, I'm glad it's not just me!!!! I've been getting sooo annoyed!!! My daughter only has 20 Kinzcash right now and I can't earn anymore for her because the games keep restarting or whatever once I start earning some cash and getting to the higher levels! Pizza Palace is so much fun, but I've only nearly completed level 5 before it "shuts down" and I lose all cash. Goobers Lab today - had lots of cash then GONE. Zingoz Pop - same thing. UGH!!! My daughter also gets very frustrated. I just bought the goldfish webkinz for her because she made all A's and she can't even earn more kinzcash to buy more things in webkinz world!!! I hope this is not Ganz's way of getting people to go out and buy more products to get Kinzcash...sigh. I hope the glitch is fixed sooner than Christmas...sounds like a scam to me!
I'm very sorry that the game is working for you right now. I recommend hanging in there. It's most likely a glitch and tons of players are having these troubles so Ganz is trying. After all, there are millions of accounts on Webkinz. That's going to take a long time to fix! While you wait for the glitch to get cleared up, try having your kids do new activites and you can join them.
Yes, of course we do other things besides Webkinz. However, my daughter is frustrated right now because she just got a new webkinz that's she's been asking about for quite some time and she can't enjoy it properly. Someone mentioned that they heard that the glitch will be fixed by Christmas. I think that is way too long so I just hope it's just a rumor with no validity.
My advice here is to hang on. I joined Webkinz back in 2005, and although it was a lot smaller back then, it was still fun. It has grown a lot since that time, and I think that's exceptional. Yes, we are experiencing glitches every few minutes, and yes, it can be frusterating, but look how many people, just on this website alone, care about webkinz, plus the hundreds more that aren't on here. I think that we can give it time. The technology that Ganz uses will evenutally catch up with Webkinz World's needs.
I can share what I did but it might not help your problem.
I deleted my cache, restored my computer, updated Flash and none of that worked. I figured I had a virus so I spent $104 on McAfee products, which made things worse. I ended up uninstalling that and getting a refund and downloading and installing Firefox instead. As soon as I had Firefox installed, I was able to log on again. Interestingly, I'm still getting hit with glitches if I use Internet Explorer but it hasn't happened with Firefox.
Other than that, I'd just give it time (I know that's annoying to hear). Last week it took 2 days for me to be able to log in and access everything on WW.
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