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Old 05-31-2009, 09:29 PM   #1
Webkinz :)
ksack is an unknown quantity at this point

Default Unanswered: Webkinz Maintenance?

Hi Everyone!
I need some help. For the past two days when I go to log into Webkinz my main screen says that the site is down for maintenance. I checked with a friend of mine who has assured me that she has been able to log into the site.

Does anyone else have this problem?
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Old 05-31-2009, 09:32 PM   #2
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Default Re: Webkinz Maintenance?

Hmm... That really stinks...

Maybe you should wait until tomorrow and if it still doesn't work, call Ganz... This is their phone number--> 1-866-932-5469

Good luck!
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Old 05-31-2009, 09:32 PM   #3
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Default Re: Webkinz Maintenance?

You need to clear your cache! To do this -click on the "tools" at the top of your browser and select "clear private data" and click on it, or clear your cookies, either one will make it re set and you should be able to get on then!!!
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Old 05-31-2009, 09:32 PM   #4
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Default Re: Webkinz Maintenance?

Sounds like it is a glitch...try clearing your cashe and see if that helps. You could also try using another internet service, such as mozilla firefox. You might want to contact Ganz and let them know that your account is down. You can call them (1-866-WEBKINZ) or use the customer service page on the WW website.

I hope that you are able to get your account back up
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Old 05-31-2009, 09:33 PM   #5
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dotdotduck is the epitome of excellencedotdotduck is the epitome of excellence
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Default Re: Webkinz Maintenance?

View Post Originally Posted by peggios
You need to clear your cache! To do this -click on the "tools" at the top of your browser and select "clear private data" and click on it, or clear your cookies, either one will make it re set and you should be able to get on then!!!
...or try what Peggios suggested first
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Old 06-01-2009, 09:38 PM   #6
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ksack is an unknown quantity at this point

Default Re: Webkinz Maintenance?

Thanks everyone! I actually cleared my cookies before I saw the suggestions and I'm able to get back in!!
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