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Old 02-16-2009, 04:55 PM   #1
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ooChowderoo's Avatar
ooChowderoo is on a distinguished road

Default Unanswered: Webkinz Mail Help!

I have this letter on WW and it's for one of my pets birthdays, for sure.
It is from last year on Dec. !6th, and whenever I click on it, it doesn't open,
instead it stays like this, and doesn't move wherever you go.
And so now if I ever click on my mail, and then that letter it stays like that.
Did this happen to anyone?
And is there a cure for it?

~ooChowderoo


Last edited by ooChowderoo; 02-16-2009 at 05:00 PM..
ooChowderoo is offline Female
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Old 02-16-2009, 04:58 PM   #2
me is bored xD
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Default Re: Webkinz Mail Help!

THat happens to me sometimes, just try logging on and logging off. Also reboot the computer, more than likely its WW fault, not yours.
januarywebkinz is offline Male
Old 02-16-2009, 04:59 PM   #3
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Default Re: Webkinz Mail Help!

Well, if I do that, it does the same things.
And I did those things A LOT, but still.
Thanks anyways!

~ooChowderoo
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Old 02-16-2009, 06:03 PM   #4
band guys are so
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Default Re: Webkinz Mail Help!

It is a glitch. Log out and log back in. If this does not work. Try again. I it still doesn't work, call, e-mail, or write GANZ with your problem. I sure hope this gets fixed~~!!!

Hope I helped

--Σmma
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Old 02-16-2009, 06:11 PM   #5
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Default Re: Webkinz Mail Help!

If you use Internet Explorer, you might try clearing your cache. Do you know how to do that?
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Old 02-16-2009, 10:19 PM   #6
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Default Re: Webkinz Mail Help!

Sorry about the mail glitch, we also have it to on one of our accounts from Dec. 10. It is a problem that Ganz is aware of and that they are working on.
I talked with a Ganz rep last Monday about a POTM loot bag that I did not get and mentioned the birthday mail problem and she said it is something they are working on, so hang tight and it will be fixed as soon as they figure it out.
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Old 02-19-2009, 06:16 PM   #7
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ooChowderoo is on a distinguished road

Default Re: Webkinz Mail Help!

View Post Originally Posted by Emma8432
It is a glitch. Log out and log back in. If this does not work. Try again. I it still doesn't work, call, e-mail, or write GANZ with your problem. I sure hope this gets fixed~~!!!

Hope I helped

--Σmma
I will try emailing them, thanks
View Post Originally Posted by snuggleb68
If you use Internet Explorer, you might try clearing your cache. Do you know how to do that?
Um, I kind of use firefox, but I can use internet explorer,
and how do you clear your cache?
View Post Originally Posted by Breezer
Sorry about the mail glitch, we also have it to on one of our accounts from Dec. 10. It is a problem that Ganz is aware of and that they are working on.
I talked with a Ganz rep last Monday about a POTM loot bag that I did not get and mentioned the birthday mail problem and she said it is something they are working on, so hang tight and it will be fixed as soon as they figure it out.
Omg, I didn't get my Dec. pet of the month loot bag >,<
Kind of mad, because I was excepting a loot bag from meh polar bear.
Do you think I can still call them for Dec's?
And thank you about the mail problem.
I guess I won't email them XD

~ooChowderoo
ooChowderoo is offline Female
Old 02-19-2009, 06:59 PM   #8
e are ♥Jalley♥
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Default Re: Webkinz Mail Help!

Having the same problem and it's driving me nuts; i'm doing my best to ignore that one annoying little letter. Hopefully, it will be fixed soon..... not holding my breath or anything though!

Good luck with yours !
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Old 02-19-2009, 07:06 PM   #9
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Default Re: Webkinz Mail Help!

Hmm ... another glitch.
Just try opening up a new browser, or logging off and back in.
If this doesn't work, just be patient. This is probably happening to lots of members as well.
ouscream is offline Female
Old 02-19-2009, 08:01 PM   #10
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Default Re: Webkinz Mail Help!

Just a glitch. Happens to me all the time. Only I have to log out then it goes back 2 normal.
jaewebkinz is offline Female
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