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Old 08-31-2011, 07:28 PM   #1
Webkinz :)
 
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Default Unanswered: Webkinz Freezing

Webkinz keeps freezing on me. I can't play Zingoz pop for the quest i am doing.
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Old 08-31-2011, 07:31 PM   #2
Webkinz :)
 
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Default Re: Webkinz Freezing

I know. Isn't it frustrating?
Freezes during games, freezes while kinzposting, freezes while going to the WShop. Some say it's the Adobe flash version, but I think it's Webkinz.
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Old 08-31-2011, 07:32 PM   #3
Webkinz :)
 
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Default Re: Webkinz Freezing

View Post Originally Posted by jemkinz
I know. Isn't it frustrating?
Freezes during games, freezes while kinzposting, freezes while going to the WShop. Some say it's the Adobe flash version, but I think it's Webkinz.
I know it is Webkinz cause I have tried it on 2 computers.
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Old 08-31-2011, 09:17 PM   #4
Webkinz :)
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Default Re: Webkinz Freezing

Try clearing your cache.
Hope this helps
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Old 08-31-2011, 11:10 PM   #5
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Default Re: Webkinz Freezing

Here's a few things I'd try:

1. Try a different browser (Firefox, Internet Explorer)
2. Restart your computer
3. If you have tried the above solutions, I'd suggest calling GANZ.
Quote:
Contact Ganz
If you have a problem with your Webkinz account and you need to contact Ganz:

Telephone: 1-866-WEBKINZ * 1-866-932-5469

Make sure you're spelling Webkinz with a "Z" and not an "S". If you use a "7" at the end instead of a "9" you'll get an odd phone message about directory assistance.

To contact Ganz via telephone, you must be over the age of 18.

OR

Use the Customer Service area on the Webkinz site.

If you do not have a specific question you can fill out a form called, 'Our question does not appear above' located under the 'Comments and Suggestions' link on the Customer Service page.


Good luck finding the solution!

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