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Old 09-07-2009, 07:36 AM   #1
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Default Unanswered: Webkinz estore code not working!

My sister bought me a webkinz code from the estore. She told me to type it in at the code shop. It is not working. I checked it a billion times! So did my sister. It is not working. Do any of you know what is wrong with my code?
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Old 09-07-2009, 07:40 AM   #2
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Default Re: Webkinz estore code not working!

First, I would make sure that you don't have CAPS or NUM lock on. That happened to me once.
If that's not it, I would contact Ganz about it.
Here's their #, but I don't think they're open today (Labor Day) ---> 1-866-932-5469

Good luck!
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Old 09-07-2009, 07:47 AM   #3
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Default Re: Webkinz estore code not working!

Make sure it is the W123-ABCD-4567-EFGH Type of code for an item OR W1A2B3C4 for a pet, The one that starts with WX12345-6789A is NOT the code, it is just a reference number.
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Old 09-07-2009, 10:13 AM   #4
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Default Re: Webkinz estore code not working!

When you are in the estore, go to Customer Support and fill out the form.
https://www.ganzestore.com/csform
Their customer service is separate from the Webkinz World one, and they are super nice. There is an entry there for codes that didn't work.
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Old 09-07-2009, 10:22 AM   #5
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Default Re: Webkinz estore code not working!

make sure you number lock is in make sure caps is on or off.How long of a code is this code?Is it a pet code?If you don't know i would try it in the adoption center.If none of this works try customer support or call Ganz at 1-866-932-5469. hope i helped

Last edited by webkinzro; 09-07-2009 at 10:22 AM.. Reason: REMEMBER TRY ADOPTION CENTER!
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Old 09-07-2009, 11:49 AM   #6
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Default Re: Webkinz estore code not working!

If it is an item, or charm , it goes in the code shop. If it is an estore pet, you adopt it in the adoption center. Count how many numbers/digits/letters are in the code.
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Old 09-07-2009, 11:56 AM   #7
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Default Re: Webkinz estore code not working!

I know with me I didn't print the code I wrote the code and I couldn't read my writing. I entered 5 instead of S. And once I wrote Y instead of making an X complete. Maybe that is all she did too. If you try and get code wrong too many times in a day it will lock you out
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Old 09-07-2009, 09:34 PM   #8
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Smile Re: Webkinz estore code not working!

I would just double check your code on the eStore account and if it still doesn't work, I would call Ganz first thing tomorrow. They will definitely be able to help you. Calling will be faster than emailing them as they don't always respond to emails. Hope this helps!
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