| 05-22-2009, 10:59 PM || #11 |
Join Date: Aug 2008
| | Re: Webkinz Day gifts
Well, it shouldn't be too hard for them to see that I don't have any of the Webkinz Day gifts on my account. Unlike adopting a pet, I couldn't get these items subsequent to Webkinz Day so seeing there is NOTHING on my account should be pretty clear to them.
Originally Posted by smrardin
I would encourage you to call ganz without further delay and to adopt no more pets on your account until this issue is resolved. They are able to look at the code of your account and see what you have received and what you should have received. However, if too much time or too many transactions have gone through on your account, they either cannot see it or don't know how to go and find it. I did not have an issue with Webkinz day gifts but did with adoption gifts. In my instance they told me that since I had subsequently adopted additional pets they were unable to see if I got my adoption gifts for the prior adoptions or not. Good luck!
Yes, I logged in several times on Webkinz Day because on some past adoptions (like POTM) my gifts didn't show up in my dock until I logged out and back in so I kept hoping this would happen. But, no luck and still waiting...
Originally Posted by acourt
Did you actually log in to WW
on Webkinz Day? If you didn't log in on April 29, then you'll lose the gift. If you're sure you logged in on that day, then you should definitely call them again. And ask to speak to a supervisor like RedBear said. I admire you patience, but after 3 weeks I'd say you're going to have to politely remind them that your problem has not been resolved. Good luck!
Yes, I am aware that it is SUPPOSED to be that simple but logging out and back in several times that day produced no gifts.
Originally Posted by junwil
All you have to do that day is sign in and it would have pop up your gift and sign out and the next time you went on webkinz the gift box would be there to you to open.
Last edited by marloh818; 05-22-2009 at 10:57 PM..
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