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Old 05-21-2009, 10:45 PM   #1
Webkinz :)
marloh818 is an unknown quantity at this point

Thumbs down Answered: Webkinz Day gifts

I apologize if there is already a thread going regarding this but I wasn't able to find anything. Has anyone had a problem with logging on for the Webkinz Day gifts and not getting them? I contacted Ganz regarding this and was informed that the problem with my account would be forwarded and they would look into it to fix it for me. Well, it has been 3 weeks and I have still gotten no response (and have not received my stuff). It is so frustrating to me that I spend the money on Webkinz (and other products) and then I'm not even rewarded with items that I am supposed to get. I know I should call Ganz again but I'm frustrated (and angry) that I've gotten no resolution to this already.
marloh818 is offline Female
Best Answer - Posted by marloh818
Well, I'm on the phone with customer service at Ganz and it is not looking good. The rep is talking with his manager but says they aren't supposed to give anything out for "missing" Webkinz Day gifts because they can't prove if the member logged on that day.

OK, I just finished my conversation with him and...........


WOOHOO, good news. I do not have to tell my 5 year old that she is not getting her webkinz day gift items. I'm so happy. I don't know why it would be such a big deal to give these items out anyway. Even if someone was trying to get these items when they didn't log on that day, are they losing major bucks to send out these things? I certainly would have considered not tossing any more of my money their way if they wouldn't acknowledge a problem occurring on their end causing us not to get our gifts.

Of course, I'm so addicted to Webkinz that I don't know that I would have written Ganz and Webkinz off forever! And my daughter learns so much playing many of these games and activities. But, I probably would have been angry for a good long time.

All is well. Happy "belated" Webkinz Day
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Old 05-21-2009, 10:57 PM   #2
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Default Re: Webkinz Day gifts

I'm really sorry this is happening to you. I also get frustrated with GANZ - at times, it seems like we pay so much for a glitched up website. But I'm sure it will be fixed; I would probably call GANZ again, & let them know that your problem still hasn't been resolved.

Good luck & I hope everything is set right!

Kenzie
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Old 05-21-2009, 10:59 PM   #3
cookiecrumbles
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Default Re: Webkinz Day gifts

I've seen a couple of threads like that, I think. But you're not alone, cause people WI have reported that. Try calling Ganz for help. Hope you get your gift!
Old 05-21-2009, 11:06 PM   #4
--pls. ask--
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Default Re: Webkinz Day gifts

did you contact them via email or the "help" section? if you did, its like you NEVER contacted them.

you'll need to call them. they are open M-F 9am-5pm eastern. (not sure if Ganz is on ESDT or EST as they are in Canada and the USA altered the "savings" time by making it start earlier, thanks to a former USA president, and i dont know when the daylight savings time was supposed to start.)

WW phone # is 866.WEBKINZ, aka 86.932.5469
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Old 05-21-2009, 11:40 PM   #5
Webkinz :)
marloh818 is an unknown quantity at this point

Default Re: Webkinz Day gifts

View Post Originally Posted by RedBear
did you contact them via email or the "help" section? if you did, its like you NEVER contacted them.

you'll need to call them. they are open M-F 9am-5pm eastern. (not sure if Ganz is on ESDT or EST as they are in Canada and the USA altered the "savings" time by making it start earlier, thanks to a former USA president, and i dont know when the daylight savings time was supposed to start.)

WW phone # is 866.WEBKINZ, aka 86.932.5469
I called and spoke to a customer service rep 2 days after Webkinz Day. I will call again. Wish me luck.
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Old 05-21-2009, 11:48 PM   #6
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Default Re: Webkinz Day gifts

oh yes, you need to call again if its been 3 weeks. and this time, i wouldnt take a "we'll call you back". ask for the supervisor if you get the brush off. if the supervisor has to call you back, he will.
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Old 05-22-2009, 12:01 AM   #7
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Default Re: Webkinz Day gifts

I would encourage you to call ganz without further delay and to adopt no more pets on your account until this issue is resolved. They are able to look at the code of your account and see what you have received and what you should have received. However, if too much time or too many transactions have gone through on your account, they either cannot see it or don't know how to go and find it. I did not have an issue with Webkinz day gifts but did with adoption gifts. In my instance they told me that since I had subsequently adopted additional pets they were unable to see if I got my adoption gifts for the prior adoptions or not. Good luck!
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Old 05-22-2009, 07:47 AM   #8
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Default Re: Webkinz Day gifts

Did you actually log in to WW on Webkinz Day? If you didn't log in on April 29, then you'll lose the gift. If you're sure you logged in on that day, then you should definitely call them again. And ask to speak to a supervisor like RedBear said. I admire you patience, but after 3 weeks I'd say you're going to have to politely remind them that your problem has not been resolved. Good luck!
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Old 05-22-2009, 07:52 AM   #9
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Default Re: Webkinz Day gifts

All you have to do that day is sign in and it would have pop up your gift and sign out and the next time you went on webkinz the gift box would be there to you to open.
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Old 05-22-2009, 12:37 PM   #10
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Default Re: Webkinz Day gifts

Many times with Pet of the Month and other 'prizes' there can be a glitch in getting your gifts. You are not the first trust me!

What you need to do is follow up with Ganz. Call them and speak to a customer service rep. Let them know your problem and they will typically try their best to resolve it.

We had the same thing happen with a Pet of the Month loot bag. It took 1 main call and two follow up calls over almost 4 weeks, but it was resolved.

Many times there are other glitches going on and if it isn't a priority (like a log in issue) then it has to take its place in line.

Here is the contact information for Ganz:
http://www.webkinzinsider.com/forum/...ddress-247012/

Hope I helped you some!
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